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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. An existing Salesforce customer has built a data model with many custom objects for their call center operations.
How can the customer use OmniStudio to improve the agent experience?

A) Certain agents can use Energy and Utilities Cloud OmniStudio and Data Model, while other agents da nat.
B) OmniStudio can be used without leveraging the Energy and Utilities Cloud data model.
C) OmpiStudio can be used with custom objects but will need to be migrated to the Energy and Utilities Cloud data model.
D) The Energy and Utilities Cloud data model is required for OmniStudio.

2. 4 utility company is going through an extensive digital transformation. They want to use Energy and Utilities Cloud as a unified desktop application for service agents in order to have a 360-degree view of customers and guided processes for common actions. For this, they require integrations with their customer information system (CIS) and billing systems.
What three common objects are typically part of this Integration?
Choose 3 answers

A) Premise
B) eSignature
C) Account
D) Meter Pings
E) Balances

3. A utility company has seen a high number of calls from customers expressing their inability to pay an outstanding amount. The utility company would like to provide its customers with an aption to pay in installments.
How can the utility company best meet these requests using Energy and Utilities Cloud?

A) Consolidate product catalogs and price books and establish an automated process across the entire revenue lifecycle.
B) Use Revenue Cloud to easily accelerate cash collection with and support any charge type, sales order, or payment schedule.
C) Use the Create Payment Plan action in the Contact Center Console.
D) Work with an external debt collection agency to ensure customers pay their outstanding amount.

4. Which are the two essential deployment steps for migrating Utilities Self Serve Portal from one org to another?
Choose 2 answers

A) Create customer community user profiles for the Utilities self-serve portal.
B) Create an Experience cloud site to set up a sample digital experience site on your target org.
C) Select Self-Serve Portal components from the Energy and Utilities Cloud industry Process Library.
D) Set up Utilities self-serve templates on your target org.

5. An energy company is an energy retailer with a global presence. They require a solution that can generate, redline, and manage contracts.
Which of the following Energy and Utilities Cloud solutions can be used?

A) Energy and Utilities Cloud - Document Generation S
B) Energy and Utilities Cloud - Contract Lifecycle Management
C) Energy and Utilities Cloud - Sales and Service
D) Energy and Utilities Cloud = Configure Price Quote (CPQ)

Solutions: