C-BOSUP-90 exam dumps

SAP C-BOSUP-90 Value Package

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  • Exam Code: C-BOSUP-90
  • Exam Name: SAP Certified Support Associate - Incident Management with SAP BusinessObjects
  • No. of Questions: 80 Questions and Answers
  • Updated: Sep 14, 2026

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  • Total Questions: 80
  • Updated on: Sep 14, 2026
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  • Total Questions: 80
  • Updated on: Sep 14, 2026
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  • Total Questions: 80
  • Updated on: Sep 14, 2026
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SAP C-BOSUP-90 Exam Syllabus Topics:

SectionObjectives
User and Security Management- Authentication and authorization concepts
  • 1. User roles and access rights
    • 2. Security configuration basics
      SAP BusinessObjects Architecture and Components- System architecture overview
      • 1. Server components and services
        • 2. Repository and database structure
          SAP BusinessObjects Support Fundamentals- Incident handling processes and support workflow
          • 1. Incident lifecycle overview
            • 2. Support roles and responsibilities
              System Monitoring and Maintenance- Performance and availability monitoring
              • 1. Basic system health checks
                • 2. Log analysis and diagnostics
                  Troubleshooting and Incident Resolution- Common system and user issues
                  • 1. Report and dashboard errors
                    • 2. Login and access issues

                      SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

                      Which Service Desk feature provides all the functions to analyze and monitor an entire SAP solution centrally?

                      • A. SAP Notes
                      • B. Solution Manager Diagnostics
                      • C. Implementation Roadmap
                      • D. Root Cause Analysis
                      Reveal Solution  Discussion  0

                      Correct Answer: B  🗳️

                      Assume your SAP Note Search yielded a very large number of results.
                      How can you narrow down the search? (Choose two)

                      • A. Use the search filter.
                      • B. Increase the numbers of search terms.
                      • C. Use the customer Id.
                      • D. Use wild cards.
                      Reveal Solution  Discussion  0

                      Correct Answer: A,B  🗳️

                      What are the characteristics of an appropriately raised customer message? (Choose two)

                      • A. The reporter has selected the correct SAP support center.
                      • B. The master data (system, Support Package level, s-user, customer data, ...) is complete and correct.
                      • C. The message refers to only one problem.
                      • D. The problem description is a summary.
                      Reveal Solution  Discussion  0

                      Correct Answer: B,C  🗳️

                      When you have reached a limit in processing a message what would be helpful for you to move forward?

                      • A. Call the customer and tell them that you cannot progress their message.
                      • B. Good working relationships with colleagues with whom you can share and discuss ideas.
                      • C. Send the customer as much documentation as possible so they can find the solution themselves.
                      • D. Take as much time as you need to think about the customer's issue on your own.
                      Reveal Solution  Discussion  0

                      Correct Answer: B  🗳️

                      What is contractually defined in the Service Level Agreements (SLAs) of SAP Enterprise Support? (Choose two)

                      • A. The products supported as defined in the SLA
                      • B. The dedicated support consultant that has been assigned to the customer
                      • C. The maximum time for providing corrective action for critical issues
                      • D. The Initial Response Time (IRT)
                      Reveal Solution  Discussion  0

                      Correct Answer: C,D  🗳️


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