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NCSS-Contact Center Multimedia Ris.6.0: 920-166 Exam
"NCSS-Contact Center Multimedia Ris.6.0", also known as 920-166 exam, is a Nortel Certification. With the complete collection of questions and answers, PrepAwayTest has assembled to take you through 62 Q&As to your 920-166 Exam preparation. In the 920-166 exam resources, you will cover every field and category in NCSS Certification helping to ready you for your successful Nortel Certification.
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Nortel 920-166 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Installation and Configuration | 25% | - Server installation procedures - Configuration of email, web chat, and fax channels - Database setup and integration |
| Troubleshooting and Support | 25% | - Performance monitoring and optimization - Log analysis and error resolution - Diagnosing multimedia channel issues |
| Contact Center Multimedia Architecture | 25% | - Multimedia server infrastructure - System components and interactions - Integration with Contact Center Manager |
| Administration and Maintenance | 25% | - Backup, restore, and system updates - Workflow and routing rules configuration - User and agent management |
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