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Microsoft MB2-868 Exam Syllabus Topics:

Microsoft Dynamics CRM 2011 Applications Sample Questions:

Question 1

You need to create an opportunity with a product that does not currently exist in the product catalog.
What should you do?
(Choose all that apply.)

A. Add a product to the product catalog, and add the new product to the opportunity.
B. Add a new product to the opportunity.
C. Add a Write-In Product to the opportunity.
D. Add a Write-In Product to the product catalog, and add the new Write-In Product to the opportunity.

Question 2

In Microsoft Dynamics CRM 2011, the currency on an existing open opportunity is incorrect.
The opportunity has no opportunity products.
What should you do?

A. Change the default currency for your user account. Then open the opportunity and run the Recalculate Opportunity command.
B. Create a new opportunity that has the correct currency, and then delete the original opportunity.
C. Open the opportunity, and then change the currency.
D. Create a copy of the opportunity, change the currency on the copy, and then delete the original opportunity.

Question 3

In Microsoft Dynamics CRM 2011, you need to display a case in a specific queue.
What should you do?
(Choose all that apply.)

A. Open the case, and then add the case to the queue.
B. Select the case in the case list, and then assign the case to the queue.
C. Select the case in the case list, and then add the case to the queue.
D. Open the case, and then assign the case to the queue.

Question 4

You use Microsoft Dynamics CRM 2011 for Microsoft Office Outlook on a portable computer.
You are tracking several email messages, tasks, and contacts within Outlook.
Which of the following statements about deleting tracked items is true?

A. Deleting a completed task that is tracked in Outlook will delete the task activity record from Microsoft Dynamics CRM.
B. Deleting a task activity record for a completed task in Microsoft Dynamics CRM will delete the tracked task from Outlook.
C. Deleting a contact record in Microsoft Dynamics CRM for which you are the owner will delete the contact from Outlook.
D. Deleting an email message in Microsoft Dynamics CRM will delete the tracked email message from Outlook.
E. Deleting a tracked email message in Outlook will delete the email message from Microsoft Dynamics CRM.

Question 5

Which of the following statements about Microsoft Dynamics CRM 2011 opportunities is true?

A. The Pipeline Phase field is mandatory.
B. A Price List is required to add products to an opportunity.
C. Opportunities can be created for leads.
D. All quotes related to an opportunity must be in the same currency.

Solutions: