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CRM 3.0 Applications : MB2-423 Exam
"CRM 3.0 Applications ", also known as MB2-423 exam, is a Microsoft Certification. With the complete collection of questions and answers, PrepAwayTest has assembled to take you through 182 Q&As to your MB2-423 Exam preparation. In the MB2-423 exam resources, you will cover every field and category in Microsoft Business Solutions Certification helping to ready you for your successful Microsoft Certification.
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Microsoft MB2-423 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Sales Management | 25% | - Lead and opportunity management - Account and contact records - Quote, order, and invoice processing - Sales pipeline and forecasting |
| Overview and Navigation of Microsoft Dynamics CRM 3.0 | 15% | - Personalization and workspace setup - Security roles and access levels - CRM user interface and navigation |
| Reporting, Analysis and Integration | 20% | - Standard and custom reports - Basic integration with Microsoft Office - Dashboard configuration - Data import and export |
| Customer Service Management | 25% | - Service level agreements (SLAs) - Queue management and routing - Case and incident management - Knowledge base usage |
| Marketing Automation | 15% | - Campaign creation and management - List and target group management - Marketing activity tracking |
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