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Microsoft 70-404 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Configuring Incident, Problem, and Change Management | 20% | - Define incident and problem management workflows
- Configure service level agreements (SLAs)
- Create templates, queues, and views
- Configure change management policies and approvals
|
| Installing System Center Service Manager 2010 | 20% | - Install Self-Service Portal and web components
- Verify system requirements and prerequisites
- Post-installation configuration and validation
- Install management server and data warehouse server
|
| Managing Configuration Management Database (CMDB) | 20% | - Implement change and configuration management processes
- Populate and reconcile configuration items
- Create and configure classes, relationships, and CI types
- Configure CMDB synchronization and maintenance
|
| Customizing and Maintaining Service Manager | 15% | - Deploy and manage management packs
- Customize forms, views, and console appearance
- Monitor performance and troubleshoot issues
- Backup, restore, and disaster recovery
|
| Configuring Service Manager Infrastructure | 25% | - Configure database settings and data retention
- Configure notification channels and subscriptions
- Configure connectors to Active Directory, SCOM, SCCM
- Configure management groups and security roles
|