70-404 exam dumps

Microsoft 70-404 Value Package

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  • Exam Code: 70-404
  • Exam Name: TS: System Center Service Manager 2010, Configuring (available in 2010)
  • No. of Questions: 165 Questions and Answers
  • Updated: Sep 04, 2026

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Microsoft 70-404 Exam Syllabus Topics:

SectionWeightObjectives
Installing System Center Service Manager 201020%- Install Self-Service Portal and web components
- Verify system requirements and prerequisites
- Post-installation configuration and validation
- Install management server and data warehouse server
Configuring Service Manager Infrastructure25%- Configure database settings and data retention
- Configure notification channels and subscriptions
- Configure connectors to Active Directory, SCOM, SCCM
- Configure management groups and security roles
Configuring Incident, Problem, and Change Management20%- Define incident and problem management workflows
- Configure service level agreements (SLAs)
- Create templates, queues, and views
- Configure change management policies and approvals
Customizing and Maintaining Service Manager15%- Deploy and manage management packs
- Customize forms, views, and console appearance
- Monitor performance and troubleshoot issues
- Backup, restore, and disaster recovery
Managing Configuration Management Database (CMDB)20%- Implement change and configuration management processes
- Populate and reconcile configuration items
- Create and configure classes, relationships, and CI types
- Configure CMDB synchronization and maintenance

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