70-404 exam dumps

Microsoft 70-404 Value Package

(Include: PDF + Desktop Test Engine + Online Test Engine)

  • Exam Code: 70-404
  • Exam Name: TS: System Center Service Manager 2010, Configuring (available in 2010)
  • No. of Questions: 165 Questions and Answers
  • Updated: Jul 21, 2026

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70-404 Desktop Test Engine

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  • Total Questions: 165
  • Updated on: Jul 21, 2026
  • Price: $69.98

70-404 PDF Practice Q&A's

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  • Total Questions: 165
  • Updated on: Jul 21, 2026
  • Price: $69.98

70-404 Online Test Engine

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  • Total Questions: 165
  • Updated on: Jul 21, 2026
  • Price: $69.98

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Microsoft 70-404 Exam Syllabus Topics:

SectionObjectives
Topic 1: Service Desk and Incident Management- Problem management
  • 1. Problem record handling
    • 2. Root cause analysis processes
      - Incident management workflow
      • 1. Work item templates and queues
        • 2. Incident lifecycle configuration
          Topic 2: Reporting and Data Warehouse- Reporting configuration
          • 1. SSRS integration
            • 2. Standard and custom reports
              Topic 3: Service Catalog and Request Fulfillment- Service offerings
              • 1. Service request workflows
                • 2. Request offerings configuration
                  Topic 4: Configuration Management Database (CMDB)- Service asset and configuration items
                  • 1. Discovery and synchronization
                    • 2. CI classes and relationships
                      Topic 5: Security and Access Control- User roles and permissions
                      • 1. Active Directory integration
                        • 2. Role-based access control (RBAC)
                          Topic 6: Deploying and Configuring System Center Service Manager- Management packs configuration
                          • 1. Service Manager data warehouse integration
                            • 2. Importing and customizing management packs
                              - Installation and initial configuration
                              • 1. Prerequisites and system requirements
                                • 2. Service Manager management server setup

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