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Updated: Oct 27, 2026
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Some candidates buy twice because the first version went stale. PrepAwayTest prevents that: your MB-280 purchase includes 365 days of free updates, so the latest Microsoft Dynamics 365 Customer Experience Analyst content is always a download away in 2026.
Microsoft MB-280 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Customer Experience Analyst |
| Exam Number: | MB-280 |
| Real Exam Qty: | 40–60 |
| Exam Format: | Interactive items, Case studies, Multiple choice |
| Exam Price: | $165 USD |
| Available Languages: | Chinese (Simplified), English, Portuguese (Brazil), French, German, Japanese, Spanish |
| Exam Duration: | 100–120 |
| Certificate Validity Period: | 2 years |
| Passing Score: | 700 / 1000 |
| Related Certifications: | Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate Microsoft Certified: Power Platform Functional Consultant Associate |
| Recommended Training: | MB-280 Learning Path Course MB-280T01–T04 |
| Exam Registration: | Pearson VUE Registration |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | Recommended: Experience with Dynamics 365 Sales, Dataverse, and basic Power Platform knowledge; no mandatory prerequisites |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/resources/study-guides/MB-280 |
Microsoft MB-280 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Configure and customize Dataverse and model-driven apps | 35–40 | - Manage Dataverse components
|
| Demonstrate Dynamics 365 Customer Insights capabilities | 10–15 | - Work with Customer Insights - Data
|
| Extend and enhance Dynamics 365 Sales capabilities | 10–15 | - Integrate with Power Platform
|
| Implement Dynamics 365 Sales | 30–35 | - Configure core functionality
|
Straight Answers for Microsoft Dynamics 365 Customer Experience Analyst Candidates
Microsoft recommends the following official training resources:
Choose the format that fits your schedule, then reinforce it with regular question practice.
The latest exam information lists 40–60 questions for the MB-280 exam, to be completed within 100–120 minutes. Knowing the format cold is half the battle — timed practice handles the other half.
These are the core domains of the Microsoft Dynamics 365 Customer Experience Analyst blueprint:
- Implement Dynamics 365 Sales (30–35)
- Demonstrate Dynamics 365 Customer Insights capabilities (10–15)
- Extend and enhance Dynamics 365 Sales capabilities (10–15)
The remaining domains appear in the full official outline, all of which our bank addresses.
Microsoft sets the following prerequisites for the Microsoft Dynamics 365 Customer Experience Analyst: Recommended: Experience with Dynamics 365 Sales, Dataverse, and basic Power Platform knowledge; no mandatory prerequisites.
Check the current requirements on the official certification page before scheduling.
Validity is maintained, not assumed. Our dedicated IT team checks the system and pushes new versions to the site continuously, so the MB-280 bank on sale is always the latest — with expert-verified answers across the Microsoft Dynamics 365 Customer Experience Analyst objectives. You can also pick the format that fits your devices: an easy-to-read PDF, a Windows PC test engine, or a browser-based online engine for Windows, Mac, Android, and iOS. Questions? Support replies to instant messages and emails within two hours.
Upon successful payment, the complete materials are available immediately: a download link on screen and an automatic email to your mailbox within about a minute. If nothing arrives within two hours, check spam and contact support. Every purchase carries a 365-day service warranty — you can download the latest valid version free whenever it is released, no matter when you bought — and a 50% renewal discount follows when the period ends.
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Yes, we keep our promises — in writing. If you fail the corresponding exam within 60 days of purchase, email us a scanned copy of your enrollment slip and your official Score Report PDF within two days of the exam date; we process verified refunds in full within seven days. The exclusions are plain: exams taken within three days of purchase, candidate names that do not match the payer, and free or expired products. If you prefer, we will exchange your product for two others of equal value at no charge.
As of the latest information, the MB-280 exam's passing score is 700 / 1000 and the registration fee is $165 USD. Microsoft can adjust either figure, so verify both on the official site before you book.
Microsoft Dynamics 365 Customer Experience Analyst Sample Questions:
You use the Dynamics 365 Sales mobile app.
Users must receive a push notification when they are assigned to a lead record.
You need to create the push notification.
Which tool should you use?
- A. Assistant for Microsoft Dynamics 365 Sales
- B. Microsoft Dynamics 365 App for Outlook
- C. Microsoft Power Automate
- D. Business process flow
Correct Answer: C 🗳️
A company uses Dynamics 365 Sales. The company uses their organizational structure to determine how to aggregate forecasts for each year.
The company divides a business unit into three separate units. Each unit will have a new manager.
You need to update the quotas for each user for the current fiscal year ' s forecast.
Which two actions should you perform? Each correct answer presents part of the solution. Choose two.
NOTE: Each correct selection is worth one point.
- A. Update the target goal amount for each user.
- B. Assign the users to their new managers.
- C. Create a new relationship between sites.
- D. Create and assign users to new resource groups for each manager.
- E. Adjust the forecast values directly.
- F. Upload the new quota amounts for each user.
Correct Answer: A,B 🗳️
You need to satisfy the founder ' s requirements for displaying the custom image within the app.
Where should you upload the image?
- A. An image column
- B. A file column
- C. An icon control
- D. A web resource
Correct Answer: D 🗳️
Explanation: Only visible for PrepAwayTest members. You can sign-up / login (it's free).
A company created a new table named Locations.
The sales team needs your help to make the Locations table visible in the Sales Hub. What should you do?
- A. Add Location as an Area.
- B. Add Location to the App Designer.
- C. Create a Location Sub Area.
- D. Create a Location Group.
Correct Answer: B 🗳️
Explanation: Only visible for PrepAwayTest members. You can sign-up / login (it's free).
Your organization works with larger customers (accounts) that can have a single holding and then many subsidiaries through different levels in a parent-child relationship.
The chief commercial officer wants the sales team to start creating different account plans for each individual subsidiary.
You need to create a new custom account plan table so that records can have the same parent-child relationships as the account records. The relationships must be able to be visualized in a hierarchy.
Which four actions should you perform in sequence before saving and publishing your changes ' To answer, move the four appropriate actions from the list of actions to the answer area. Arrange the four actions in the correct order.
Correct Answer:
Explanation:
The correct order of actions to create a new custom account plan table with a hierarchical parent-child relationship visualization is as follows:
* Create a new account plan table.
* Create a 1
self-referential relationship and mark the relationship as hierarchical.
* Open the advanced Relationship settings.
* Go to the Hierarchy Settings grid view.
Step by Step Comprehensive Detailed Explanation with ALL Microsoft Dynamics 365 References:
* Create a New Account Plan Table:
* To model account plans for subsidiaries and manage the parent-child relationships, start by creating a new table (entity) named " Account Plan. "
* This table will store information related to the account plans, and you can define custom fields and settings as needed.
Reference: Microsoft Documentation - Create Custom Tables in Dynamics 365 Create a 1 Self-Referential Relationship and Mark It as Hierarchical:
Establish a self-referential relationship within the Account Plan table where one record can be linked to another within the same table. Choose a 1 relationship type, where one parent account plan can have multiple subsidiary account plans.
Mark this relationship as hierarchical to enable visual representation of the hierarchy. This is essential for tracking parent-subsidiary structures in a hierarchical view.
Reference: Microsoft Documentation - Configure Self-Referential and Hierarchical Relationships Open the Advanced Relationship Settings:
After setting up the hierarchical relationship, go to the Advanced Relationship Settings. This allows you to fine-tune options related to cascading behavior, which will control how changes in parent records impact related child records.
Reference: Microsoft Documentation - Configure Advanced Relationship Settings Go to the Hierarchy Settings Grid View:
Finally, navigate to the Hierarchy Settings to configure the visualization settings for this relationship. The Hierarchy Settings will enable you to define how the hierarchy is displayed, allowing users to see the parent- child relationships clearly.
Once configured, publish the changes so that users can access the hierarchical view within the system.
Reference: Microsoft Documentation - Configure and Use Hierarchy Settings By following these steps, you will have configured the new custom account plan table with hierarchical visualization, meeting the requirements to manage and display complex parent-child relationships within your Dynamics 365 system.
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