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IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. Which one of the following functions is provided by the Technical Support organization flashes?

A) List by Product Activity last 12 month. Search by submitter
B) Search, List by Product ID, Activity last 12 month
C) List by product. Activity last month. List by Doc ID
D) Advanced Search, List by submitter. Activity last month

2. What is measured by Service Given Days? The number of days from Call Entry (CE) to the:

A) first instance of a final service given code on PMRs.
B) T9 service given code.
C) non-definitive last service given code on PMRs.
D) last instance of a final service given code on PMRs.

3. Which one of the following is not a way to show good communication with our customers?

A) Keep the focus on the goal of solving the problem.
B) Show lack of interest to how the problem is impacting the customer.
C) Show a positive attitude.
D) Match the customer's technical language and technical level.

4. The server "ftp.ecurep.ibm.com" is an anonymous FTP server, who can access this server?

A) Every one as it'sacess is public from the internet.
B) IBM employees that are registered in ECuRep.
C) IBM employees and Customers who are registered in ECuRep
D) Only IBM employees where they can access it from the intranet.

5. While working a new PMR, the L1 support professional finds an Open Problem Management Record (PMR) with the same issue and error that is being worked by BackEnd support.
What should be entered into the Owner ID field?

A) the ID of the L2 support professional
B) nothing; leave it empty to avoid any confusion
C) the ID of the L1 Support professional
D) the Owner ID of the other PMR

Solutions: