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IBM Information Management Front End Tools and Processes Sample Questions:

1. What are three services that Passport Advantage offers to IBM entitled customers?

A) downloads
B) order new hardware
C) software upgrades
D) on-site 24x7 support
E) immediate response to technical calls
F) licensing

2. If the OneTeam format alter is 1654 for your geography. What would be the command to report FA 1654 on a PMR managed by RETAIN?

A) type p;1654
B) type format alter and insert1654
C) type fa and fill in the format alter number with 1654
D) typefa 1654

3. Where can content of a published Technote be found?

A) in RETAIN
B) in the Lotus Notes FrontEnd Support teamroom
C) in CAST
D) in CCWIN

4. When an engineer codes a CT or clicks the Contact button on a PMR, which metric does it directly impact?

A) Response Time
B) Total Turn around time
C) Last Service Given days
D) Self Sufficiency

Solutions: