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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer is experiencing a number of pain points in their IT service delivery. The operational efficiency and performance of the IT support teams is dropping, resulting in the IT teams repeating many tasks which have failed to complete due to operator errors. Which solution area can help improve the efficiency of the IT support teams?

A) financial management
B) runbook automation
C) knowledge-based systems
D) a customer relationship management system

2. Why is the corporate vision and strategy important for a high level requirements document?

A) It provides company policies which determine the preferred vendors and influence the high level requirements for a IT asset and service management solution.
B) It provides an overview of the company's mission and market strategy which determines the IT asset and service management business requirements.
C) It provides a clear definition of the company goals, how they want to achieve these goals, and what is needed to achieve these goals which determines the IT asset and service management business requirements.
D) It provides an understanding of how current IT asset and service management processes support these requirements.

3. A customer's IT environment consists of servers, storage, desktop, and point of sale devices. Assuming IBM SmartCloud Control Desk is used to manage these items in the CMDB, which two scanning tools also need to be deployed and integrated in order to perform reconciliation of authorized versus deployed configuration items? (Choose two.)

A) IBM Tivoli Application Dependency and Discovery Manager
B) IBM Tivoli Usage and Accounting Manager
C) IBM Tivoli Provisioning Manager
D) IBM Tivoli End Point Manager
E) IBM Tivoli License Compliance Manager

4. Why is an organization chart useful to identify key stakeholders for an IT asset and service management solution?

A) It identifies the most important key business units using the IT asset and service management solution.
B) It provides an overview of the key business units which helps identify the unit managers to interview.
C) It identifies the key business units and teams supporting IT asset and service management processes.
D) It outlines the hierarchy and dependencies between departments responsible for IT asset and service management.

5. Which two products should be presented to a client if they want to know more about the benefits of implementing IBM products for change, configuration, and release management, including application and infrastructure discovery? (Choose two.)

A) IBM SmartCloud Control Desk
B) IBM Tivoli Application Dependency Discovery' Manager
C) IBM Tivoli Asset Discovery for Distributed
D) IBM Tivoli Composite Application Manager
E) IBM SmartCloud Provisioning

Solutions: