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| Section | Objectives |
|---|---|
| Topic 1: Installation and Configuration | - Planning Installation Requirements - Installing Service Request Manager V7.1 - Configuring Best Practices Content and Sample Data |
| Topic 2: Integration and Management | - Integrating with Other Tivoli Products - Managing Languages and Search Support |
| Topic 3: Service Request Manager Architecture and Concepts | - Overview of Tivoli Service Request Manager Components - ITIL-based Service Desk and Service Request Processes |
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