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| Section | Weight | Objectives |
|---|---|---|
| Integration and Administration | 20% | - Integration with other Tivoli products - Maintenance, backup and migration - Managing languages and search support |
| Application Configuration and Customization | 25% | - Security and access control setup - Service catalog definition - Workflow and process configuration - Notifications and escalations |
| Installation and Configuration | 30% | - Installation planning and requirements - Post-installation verification - Configuring best practices content and sample data - Installing SRM V7.1 |
| Service Request Manager Architecture and Concepts | 25% | - ITIL-based service desk and request processes - Architecture overview and components - Tivoli Process Automation Engine fundamentals |
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