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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. When migrating from a legacy TDM-based PBX/ACD to an all-IP AICC solution, what is the purpose of a VoIP Gateway in the initial phased cut-over plan?

A) To convert analog agent phones to IP phones.
B) To replace the existing ACD immediately.
C) To provide a temporary bridge, allowing IP-based AICC agents to interact with the legacy TDM trunks and queues.
D) To act as the new CTI server.

2. What is the main technical advantage of using "OPUS" as an audio codec for VoIP in AICC?

A) It is a versatile codec that provides high quality at low bitrates and is well-suited for variable network conditions.
B) It uses the most bandwidth, guaranteeing the best quality.
C) It is only used for video calls.
D) It is the oldest codec and has the widest compatibility.

3. The "Average Handle Time (AHT)" metric is composed of which three elements?

A) Talk Time + Hold Time + After-Call Work Time
B) Queue Time + Talk Time + Wrap-up Time
C) Answer Time + Consultation Time + Disposition Time
D) Ring Time + Talk Time + Transfer Time

4. When proposing a disaster recovery (DR) solution with a Recovery Point Objective (RPO) of 5 minutes and a Recovery Time Objective (RTO) of 15 minutes for the AICC core components, which DR model is required?

A) Backup and Restore: Relies on nightly backups with a recovery process of several hours.
B) Hot Standby: A fully redundant, active-active cluster across two data centers with continuous data replication.
C) Cold Standby: Infrastructure is provisioned but requires manual data restoration.
D) Warm Standby: Systems are running but require a database sync and configuration import.

5. What is the key difference between "synchronous" and "asynchronous" communication channels in AICC?

A) Asynchronous channels are only for internal use.
B) Synchronous (e.g., voice, video) requires parties to be present simultaneously; asynchronous (e.g., email, SMS) does not.
C) There is no significant difference.
D) Synchronous channels are faster than asynchronous channels.

Solutions: