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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. When troubleshooting a scenario where agents cannot log into the UAP, what is the first logical step?

A) Restart the CTI server.
B) Check the connectivity and status of the authentication/AAA server.
C) Reinstall the UAP software on all agent computers.
D) Check the IVR prompts.

2. In a high-security environment, why might "Silent Monitoring" of agent calls be technically implemented using a passive network tap instead of an active signal from the CTI server?

A) Passive taps are less expensive.
B) It is undetectable by the agent and does not generate any signaling that could impact the call.
C) It is the only method supported by the AICC software.
D) It provides higher quality recordings.

3. What is the primary function of a "Media Server" in a modern, SIP-based AICC architecture?

A) To perform ICD routing decisions.
B) To store customer data.
C) To route SIP signaling messages.
D) To handle media processing, including playing prompts, recording audio, and mixing conferences.

4. In a Huawei AICC solution, the CTI (Computer Telephony Integration) server is responsible for the text-to- speech (TTS) conversion played in the IVR.

A) False
B) True

5. When implementing a new AICC solution, what is the purpose of a "User Acceptance Testing (UAT)" phase?

A) To have end-users (agents, supervisors) verify that the system meets their business requirements and is ready for go-live.
B) To train the administrators on system maintenance.
C) To test the network connectivity between components.
D) To stress-test the servers for maximum capacity.

Solutions: