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| Section | Weight | Objectives |
|---|---|---|
| Technology & Benefits | 20% | - Energy efficiency and environmental features - Security and manageability features - Printing technologies and specifications |
| Customer Needs & Sales Process | 25% | - Matching solutions to customer requirements - Understanding customer business challenges - Imaging and printing assessment methodology |
| HP Imaging and Printing Portfolio | 30% | - Inkjet and LaserJet product families - MFP and digital sending solutions - Large format and production printing |
| Competitive Positioning | 10% | - HP differentiators vs competitors - Value proposition and ROI communication |
| Solutions & Applications | 15% | - Document workflow and software solutions - Supplies and service options - Horizontal and vertical industry use cases |
Question 1
Why did HP develop chemically grown toner with microscopic, spherical particles?
A. to fuse toner much faster and achieve a higher printing speed
B. to decrease the production costs of toner
C. to allow toner particles to be placed very precisely on the page for high quality images
D. to get a wider range of colors if using special printing paper
Question 2
What is an imaging and printing assessment?
A. a method that ensures that all the assets and liabilities of a customer are fully registered and
monitored
B. a method that supports the Customer Relationship Management process
C. a method that dramatically increases the time of the sales process, as a new assessment is
required whenever a change is made
D. a method of observing your customer's workflow, gathering data, and understanding the current environment
Question 3
Which printing trend is the result of the increase in original digital content?
A. Documents are distributed electronically and then printed.
B. Fewer documents are being printed.
C. Documents are copied on paper and then distributed.
D. Business is not concerned about printing costs.
Question 4
Which useful functionality does a hard disk add to HP LaserJets and MFPs?
A. job accounting
B. job storage
C. CD/DVD creation
D. wireless printing
Question 5
What is a key reason that HP monochrome LaserJet print quality is better than that of competitive products?
A. HP ColorSphere toner
B. higher fuser temperatures
C. HP Scalable Print technology
D. smoothest gray ramp
Solutions:
| Question 1 Answer: C | Question 2 Answer: D | Question 3 Answer: A | Question 4 Answer: B | Question 5 Answer: D |
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