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HP HP2-H82 Exam Syllabus Topics:
| Section | Objectives |
| Topic 1: Customer Requirements & Selling Scenarios | - Customer needs analysis
- 1. Printer compatibility considerations
- 2. Usage-based supply selection
- Sales positioning strategies
- 1. Competitive differentiation
- 2. Value-based selling of supplies
|
| Topic 2: HP Supplies Programs & Services | - HP contractual and partner programs
- 1. Channel partner supply programs
- 2. Managed print services integration
|
| Topic 3: HP Printing & Supplies Portfolio Knowledge | - HP value proposition for supplies
- 1. Reliability and quality positioning
- 2. Cost per page concepts
- HP supplies categories (ink, toner, hardware consumables)
- 1. Ink cartridge technologies and positioning
- 2. Laser toner cartridge portfolio
|
HP Selling HP Supplies 2019 Sample Questions:
Question 1
Which statement describes the warranty on HP laser supplies?
A. There is no end of warranty date on HP LaserJet cartridges.
B. HP offers a warranty that is defined by local legislation, which varies from 6 to 24 months.
C. HP LaserJet cartridges follow the warranty as per the label on the pack.
D. No warranty is applicable to HP laser supplies.
Question 2
What are grey market products?
A. original products sold in another territory to take advantage of price differences
B. original products sold by illegal or non-HP sellers and importers
C. counterfeit or duplicate products sold in packaging that is almost identical to the original
D. counterfeit or duplicate products sold in original product packaging meant for recycling
Question 3
What is an advantage of selling original HP and genuine Samsung supplies?
A. HP delivers enhanced financial and distribution support.
B. HP offers high warranty returns.
C. HP products are priced low when compared to its competitors.
D. HP offers a comprehensive portfolio for a variety of needs.
Solutions:
Question 1 Answer: C | Question 2 Answer: B | Question 3 Answer: D |