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HP Selling HP Printing and Computing Services Sample Questions:

1. Which type of services can an HP Printing and Computing Services specialist sell?

A) The specialist can sell services for printing and personal systems.
B) The specialist can sell services for server, data center printer, and computer.
C) It depends on the geography; the permitted services vary from one country to another,
D) The services are defined with each partner.

2. Which statement is true about HP Printing and Personal Systems Attach Services?

A) Deployment services gets hardware installed in businesses or connected at home, ready to use.
B) Consumer usage services enhance customer experience by offering a high level of security.
C) Usage services only target the Consumer market
D) Deployment services offer business customers preconfigured hardware with custom images. The customer should, however, expect some disruptions during installation.

3. Which statement is true about Service Lines?

A) R4 Commercial support covers all business levels for workgroup printers.
B) The R7 computer support line is available for consumers
C) All services lines are available for consumers who buy contractual services.
D) R4 Commercial support is only available to Small and Medium Business (SMB).

4. Which service allows the business to keep and dispose of their defective hard drive if their security policies require it?

A) Defective Media Retention
B) Remote Delete
C) Data Protection
D) Keep Safe

5. Which benefits can partners derive from selling and delivering HP services rather than their own services? (Select two.)

A) Partners pay lower list prices on product line (only printer and computer) in scope
B) Partners receive extra rebates on all HP equipment sold.
C) Partners can minimize costs with labor refunds for the services delivered on behalf of HP
D) Partners receive a percentage of the rebate payment on their sales.

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