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HP HP2-H28 Exam Syllabus Topics:

HP Selling HP Printing and Computing Services Sample Questions:

1. Which statement is true about selling services?

A) The Global Services market is not growing.
B) Consumers do not want to buy services because they are only interested in hardware.
C) Usage and Care services are less profitable than selling the hardware alone.
D) Consumers represent more than 85% of the total growth through 2014.

2. What is an effect of adding services to hardware deals?

A) increases complexity of the offer
B) increases deal size
C) decreases profit
D) services selling has little effect on hardware deals

3. What is the purpose of the HP Services portfolio?

A) to extend the life of Printing and Personal Systems
B) to increase efficiency, reduce cost, and extend the life of Printing and Personal Systems
C) to increase the cost of total services
D) to increase hardware refreshes in the business sector

4. Which statement is true about Non IT managed businesses?

A) Non IT managed businesses tend to outsource their purchasing needs but do not seek the advice of partners.
B) Non IT managed businesses do not tend to outsource their purchasing needs, but seek the advice of partners to benefit from easy and free usage services.
C) Non IT managed businesses tend to outsource their purchasing needs and seek the advice of partners to benefit from easy and free usage services.
D) Non IT managed businesses are not interested in advice on IT infrastructure decisions and tend to internally manage their purchasing needs.

5. Which statement is true about HP Printing and Personal Systems Attach Services?

A) Deployment services gets hardware installed in businesses or connected at home, ready to use.
B) Consumer usage services enhance customer experience by offering a high level of security.
C) Usage services only target the Consumer market
D) Deployment services offer business customers preconfigured hardware with custom images. The customer should, however, expect some disruptions during installation.

Solutions: