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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. To prevent receiving memory modules that test with no fault found, what diagnostic test must be performed before HP authorizes replacement of memory modules under warranty?

A) HP Support Assistant memory diagnostic test
B) HP Vision diagnostics memory test
C) HP USB diagnostics memory test
D) BIOS memory test

2. What kind of functionality do Mini PCI cards typically provide for HP commercial notebooks?

A) Bluetooth communication
B) WWAN capabilities
C) Wi-Fi connectivity
D) Wireless Display (WiDi) connectivity

3. Which software application for HP commercial notebooks helps customers tailor system functions to maximize notebook capabilities and meet their needs?

A) HP QuickSync
B) HP Performance Advisor
C) HP QuickLook
D) HP Power Assistant

4. What must you do to make an HP business desktop operational when it has a boot block ROM and the BIOS flash fails?

A) The boot block notifies that the BIOS upgrade failed, and then it automatically restarts using the last known good BIOS from the 64KB archive.
B) The boot block notifies that the BIOS upgrade failed, and then it allows booting from a diskette drive, a USB disk-on-key, or a CD-ROM drive.
C) The boot block notifies that the BIOS upgrade failed, and then it allows installation of the BIOS from any USB drive.
D) The boot block notifies that the BIOS upgrade failed, and it enables the integrated network card driver to allow you to install a good BIOS from a network share via the command prompt.

5. What is the correct order of steps in the HP six-step troubleshooting process?

A) Develop action plan, implement action plan, collect data, evaluate data, problem solved, and implement preventative measures.
B) Develop action plan, implement action plan, implement preventative measures, collect data, evaluate data, and problem solved.
C) Collect data, evaluate data, implement preventative measures, develop action plan, implement action plan, and problem solved.
D) Collect data, evaluate data, develop action plan, implement action plan, problem solved, and implement preventative measures.

Solutions: