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EMC IT-as-a-Service Expert Exam for Cloud Architects Sample Questions:

1. A company is deploying a major new business application. The company has difficulty managing the software development lifecycle. As a result, the time from generating requirements to operational delivery is significant.
Which best addresses the company's need for shorter release cycles and better code quality?

A) Transition to a DevOps culture
B) Utilize configuration management methodologies
C) Implement common collaboration tools
D) Use of common automation and orchestration processes

2. A company with a very high virtualization percentage decided to move to a cloud architecture. They hired a cloud service provider (CSP) to provide infrastructure on demand. The company moved the web front-end of a tightly coupled service to the CSP. Now users are complaining about slow response and timeout errors when accessing some of the web based applications.
What is the most likely reason for this issue?

A) One or more web server dependencies were not moved together to the CSP
B) Users are not in the same Layer 2 domain as the CSP
C) The company data center and the CSP do not have Layer 3 connectivity
D) The company data center and the CSP do not have Layer 2 extension

3. The IT department and lines of business at a pharmaceutical company are determining what the best resource allocation and chargeback models would be to fund their development efforts.
The primary drivers are:
-Guaranteed resources are always available -Applications should be able to burst quickly on-demand -SLAs are negotiable
Which best meets the requirements?

A) A guaranteed allocation model. Each LOB is billed one rate for the resources used within the guaranteed pool and a different rate for the resources used within the shared pool.
B) A guaranteed allocation model. Each LOB is billed one rate for both the resources used within the guaranteed pool and the shared pool.
C) A variable resource allocation model. Each LOB is billed one rate for both the resources used within the guaranteed pool and shared pool.
D) A variable resource allocation model. Each LOB is billed one rate for the resources used within the guaranteed pool and a different rate for the resources used within the shared pool.

4. The first phase of new ITaaS service introduces the offering to 10% of the engineering organization. The IT organization leverages the management tools used in their traditional data center processes to provide visibility into silos and control of the infrastructure. They also have adapted some ITSM concepts as a framework for their management practices.
During the initial phase of the service deployment, a problem was encountered in one of the VMs. The IT organization is concerned about the extensive amount of time and resources spent determining the cause of the issue.
As a consultant, what should you recommend to prevent these types of service issues?

A) Configure the incident management system to identify issues and resolutions
B) Redesign the service offering with an emphasis on less complexity and interdependence
C) Upgrade the management tools to provide holistic visibility into the service dependencies
D) Contract with an outside organization that has extensive experience in resolving cloud service issues

5. The first phase of new ITaaS service introduces the offering to 10% of the engineering organization. The IT organization leverages the management tools used in their traditional data center processes to provide visibility into silos and control of the infrastructure. They also have adapted some ITSM concepts as a framework for their management practices.
During the initial phase of the service deployment, a problem was encountered in one of the VMs.
The IT organization is concerned about the extensive amount of time and resources spent determining the cause of the issue.
What is the most likely reason it takes more time than expected to resolve the problem?

A) The legacy management tools do not have the capability to provide a holistic view of the service instance
B) The expertise of the service desk personnel is inadequate to properly handle service related issues
C) The complex nature of orchestration and automation makes problem identification and root cause analysis unlikely.
D) The cultural hurdles that span organizational silos have not been addressed and resolved.

Solutions: