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CompTIA 220-604 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Safety and Environmental Issues | 10% | - Safety procedures
- 1. Maintain a safe working environment
- 2. Identify electrical and environmental hazards
- 3. Follow proper safety procedures for power supplies and display devices
|
| Laptop and Portable Devices | 20% | - Installation and configuration
- 1. Safely remove and install laptop hardware
- 2. Understand memory sharing and upgrades
- Troubleshooting
- 1. Diagnose power, display, keyboard and wireless issues
- 2. Verify AC/DC power and external display functionality
- Fundamentals of laptop and portable devices
- 1. LCD major components
- 2. Laptop communication technologies
- 3. Power and electrical requirements
|
| Security | 5% | - Hardware security
- 1. Install smart card readers
- 2. Install biometric devices
- 3. Install key fobs
- Physical security
- 1. Implement operating system security measures
- 2. Control access to PCs, servers and laptops
|
| Personal Computer Components | 45% | - Install, configure, optimize and upgrade personal computer components
- 1. Install and configure system components and drivers
- 2. Install and configure storage devices, motherboards, power supplies, CPUs, memory and adapter cards
- 3. Configure BIOS and hardware settings
- Preventive maintenance
- 1. Perform cleaning and airflow maintenance
- 2. Maintain firmware and driver updates
- Diagnostic procedures and troubleshooting techniques
- 1. Use diagnostic tools such as multimeters, anti-static equipment and loopback plugs
- 2. Troubleshoot power supplies, processors, motherboards, memory and adapter cards
- 3. Identify and isolate hardware problems
|
| Printers and Scanners | 20% | - Printer and scanner fundamentals
- 1. Laser, inkjet, thermal, solid ink and impact technologies
- Installation and configuration
- 1. Upgrade memory and firmware
- 2. Configure options and perform calibration
- 3. Install devices and drivers
- Troubleshooting and preventive maintenance
- 1. Use maintenance kits and recommended supplies
- 2. Analyze and resolve printer and scanner problems
|