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CompTIA 220-604 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Laptop and Portable Devices | 20% | - Fundamentals of laptop and portable devices
- 1. LCD major components
- 2. Laptop communication technologies
- 3. Power and electrical requirements
- Troubleshooting
- 1. Verify AC/DC power and external display functionality
- 2. Diagnose power, display, keyboard and wireless issues
- Installation and configuration
- 1. Understand memory sharing and upgrades
- 2. Safely remove and install laptop hardware
|
| Personal Computer Components | 45% | - Install, configure, optimize and upgrade personal computer components
- 1. Configure BIOS and hardware settings
- 2. Install and configure storage devices, motherboards, power supplies, CPUs, memory and adapter cards
- 3. Install and configure system components and drivers
- Diagnostic procedures and troubleshooting techniques
- 1. Identify and isolate hardware problems
- 2. Use diagnostic tools such as multimeters, anti-static equipment and loopback plugs
- 3. Troubleshoot power supplies, processors, motherboards, memory and adapter cards
- Preventive maintenance
- 1. Maintain firmware and driver updates
- 2. Perform cleaning and airflow maintenance
|
| Security | 5% | - Physical security
- 1. Implement operating system security measures
- 2. Control access to PCs, servers and laptops
- Hardware security
- 1. Install biometric devices
- 2. Install key fobs
- 3. Install smart card readers
|
| Safety and Environmental Issues | 10% | - Safety procedures
- 1. Identify electrical and environmental hazards
- 2. Follow proper safety procedures for power supplies and display devices
- 3. Maintain a safe working environment
|
| Printers and Scanners | 20% | - Installation and configuration
- 1. Configure options and perform calibration
- 2. Install devices and drivers
- 3. Upgrade memory and firmware
- Troubleshooting and preventive maintenance
- 1. Analyze and resolve printer and scanner problems
- 2. Use maintenance kits and recommended supplies
- Printer and scanner fundamentals
- 1. Laser, inkjet, thermal, solid ink and impact technologies
|