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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. An engineer is configuring outdial telephony for a new Cisco Webex Contact Center deployment.
Which two configurations are required? (Choose two.)

A) Add the agent to the outbound team.
B) Automatic Number Identification in Flow Designer
C) Enable Outdial on a desktop profile.
D) default outdial Automatic Number Identification at the tenant level
E) Assign a wrap-up reason to the outdial queue.

2. A Webex Contact Center Administrator trying to troubleshoot a flow design. The flow will play a message to the caller and will proceed to execute a Webex AI agent for further call processing.
While troubleshooting the flow, the administrator notices that only Webex CCAI Config is present in the Virtual Agent field. The administrator verified that Webex AI agents are licensed for the organization and are ready for use within the flow. Which action must the administrator take to resolve the issue?

A) Create a connector in Control Hub for Webex AI agent.
B) Reload Flow Designer to refresh the configuration.
C) Use Virtual Agent V2 node.
D) Type the name of Webex AI agent in Virtual Agent field, save, and publish.

3. Refer to the exhibit. A Webex Contact Center agent-initiated outbound email did not reach the recipient. While investigating, a Webex Contact Center engineer sees this output in Webex Connect Debug Console tool. Which two mistakes cause this issue? (Choose two.)

A) incorrect email asset SMTP server username
B) email asset not registered to Webex Engage
C) incorrect email asset SMTP server address
D) incorrect email asset SMTP server port
E) incorrect email asset SMTP server security method

4. A system administrator is updating the Agent Desktop layout to include a custom widget designed to execute background logic that triggers a custom CRM screen pop upon the arrival of an SMS.
Under which area object must the widget be configured?

A) Headless
B) Persistent
C) Navigation
D) Panel

5. A deployment engineer must ensure that Webex Calling traffic receives priority treatment across the enterprise WAN. Which QoS approach is recommended?

A) DSCP EF for voice media
B) Random Early Detection only
C) NAT prioritization
D) Best-effort forwarding

Solutions: