A key audit process is the way auditors gather information and determine the findings ' characteristics. Put the actions in the correct order to complete this process.

You are auditing the ISO 14001 management system of a primary school (School 21st Century) located in downtown Lima, Peru. There are 400 students, attending classes from 9 am until 5.30 pm.
You have presented a nonconformity at the closing meeting:
Non-conformity - No environmental aspect has been identified related to the impact of the education provided by the school on students ' awareness (as future adults) related to generic environmental issues.
Select the three best acceptable corrections that the school may take.

• A. Thoroughly review the syllabus for next year to include environmental issues whenever appropriate
• B. Ask the National Environmental Agency for reading materials to give to students before the lecture by the expert
• C. Hire an environment expert next week to deliver a lecture on the environment to all students
• D. Revise the school ' s environmental policy to include environmental concerns
• E. Establish environmental objectives for the school
• F. Review the procedure for waste management in the school
• G. Add the education on generic environmental issues to the list of environmental aspects of the school ' s EMS
• H. Hire an environmentalist next month to deliver a couple of lectures on the environment to all employees of the school, except students

A chain of 10 paint shops in a city has established an EMS following the requirements of ISO 14001, which was third-party certified 10 years ago. You are performing a second-party audit. The audit plan included an interview with the General Manager.
The dialogue was as follows:
You: Hi, good evening. I have seen well-developed environmental risk assessment processes. However, I did not find the identification of emergency situations included in the results of this process. The Environmental Manager could not provide me with an acceptable answer to this question.
GM: The EM joined us two months ago, and he may not know some decisions we made some time ago, when we first certified our EMS. During those days, I met with all 10 supervisors and asked them what the emergencies were that they feared most. They unanimously said: fire. That was it. This is the only emergency we care of. As far as I remember we do not test the plan very often because the supervisors of all our 10 shops know it very well. The auditors of our certification body accepted this. We did not have a fire in the last 10 years.
What evidence would you need to review to determine conformity with ISO 14001 in this scenario? Select six.

• A. Shops that have tested the plan in the last 10 years
• B. Results of the inspection of fire extinguishers
• C. Replacements of supervisors of each shop when they are absent, for any reason
• D. Records of the specific fire combat training of workers
• E. Reports of audits from the certification body
• F. Reports of the management reviews
• G. General competence records of all 10 supervisors
• H. Signage related to health and safety in each shop

You are leading a recertification audit of XM, a manufacturer of cosmetics products. After the initial certification, XM moved to another site.
After the opening meeting, you are visiting the new site with the production manager (PM). The dialogue is as follows:
You: It seems that you are doing some work in the right-hand corner of the site.
PM: Yes, when we moved to this site, there was a very old, three-stories high building; it was almost empty, and we decided to demolish it and to build a new office for the administrative personnel. DEMO services are doing the job, which is almost over.
You: Do you know what the old building was used for?
PM: I was told that it was a warehouse for chemical storage, including a laboratory and toilets for the personnel. It had also a chimney, I do not know what for.
You: Did you consider it necessary to refer to some parts of the EMS for this work?
PM: No, we were busy moving all equipment and materials to the new site, we did not have time to care about something that was going to disappear.
Which four audit trail issues would you follow?

• A. Environmental impacts related to the demolition
• B. XM ' s contract with DEMO to conduct the work
• C. Regulatory approval for DEMO ' s activities
• D. XM ' s supervision of DEMO when doing the work
• E. Business information on DEMO
• F. DEMO ' s quality policy
• G. Audit DEMO ' s head office personnel
• H. DEMO ' s environmental policy