A Customer Relationship Management (CRM) system will be developed for a company that runs a chain of hotels. These are some of the requirements relating to staff in the call center.
* R1. High. An operator shall be able to find and see the details of a customer's booking. The data that may be used for the search include customer name, customer registration number (in the company's loyalty enrolment scheme) and booking reference.
* R2. High. An operator shall be able to amend a customer's booking. The data that may be amended include check-in and check-out dates, hotel, room type and tariff (with / without breakfast).
* R3. High. Before a booking amendment is accepted, the system shall display to the operator any difference in price with respect to the original booking. The operator shall confirm that the customer accepts the revised price and then the system shall record the accepted amendment.
* R4. Medium. Details of the amended booking shall be sent to the customer (see requirements for original customer booking for details).
* R5. High. Details of the extra amount payable shall be sent to the billing system for customer invoicing (see requirements for invoicing of the original customer booking for details).
You have been asked to review these requirements using this checklist:
* Specific - does each requirement deal with only a single aspect of the solution?
* Clear - is each requirement expressed in an unambiguous way with no possibility of interpretation or uncertainty about its meaning?
* Complete - does the set of requirements cover all of the stakeholders' reasonable needs?
* Unique - does each requirement address something that no other requirement also covers?
Assume that the other requirements referred to by R4 and R5 have been reviewed with a satisfactory outcome.
Considering these five requirements, to which checklist items would you answer 'No'?

• A. 1 and 2
• B. 1 and 4
• C. 3 and 4
• D. 2 and 3

The following decision table shows the rules for sending a package. Same day delivery will not be provided for big packages. All combinations of same day delivery and international destination have been removed as they are infeasible.

How many columns will the table have after all possible minimization has been performed?

• A. 10
• B. 9
• C. 8
• D. 7

You have been assigned as Test Analyst on a project that is in the test design stage. Test cases have been written, which activity should you do next before test design complete?

• A. Have the test cases reviewed by the stakeholders
• B. Identify the test cases that are suitable for automation
• C. Identify constraints and dependencies that will affect the sequence of test execution
• D. Decide which test cases should be high-level and which ones should be low-level

A written specification describes the rules for granting membership of your company's sports facility, whether it must be paid for if granted and whether free transport to and from the facility will be provided.
These actions depend upon employment status (permanent, temporary or probationary), the result of a medical exam (passed, failed or not taken) and whether the person is classed as a local resident. The best decision table that could be created from this specification is shown below.

Which of the following conclusions is correct?

• A. The decision table has been drawn correctly and the specification must therefore be defective
• B. The specification may be correct because the table does not have the correct number of rule columns
• C. The specification cannot be evaluated this way because a model cannot convey meaning as well as can text
• D. The specification cannot be evaluated this way because the model type used is not appropriate