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Updated: Aug 10, 2026
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To prepare for the CIS-ITSM exam, candidates can enroll in ServiceNow training courses, study the ServiceNow documentation, and practice with sample exam questions. The ServiceNow website also offers a comprehensive study guide that covers all the topics that will be tested on the exam. Additionally, candidates can join ServiceNow user groups or attend ServiceNow events to network with other IT professionals and learn about best practices and tips for passing the exam.
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ServiceNow CIS-ITSM (Certified Implementation Specialist - IT Service Management) Exam is a certification exam that tests one's knowledge and skills in implementing IT Service Management solutions using the ServiceNow platform. CIS-ITSM-JPN exam is designed for IT professionals and consultants who are responsible for configuring and managing ITSM solutions within their organizations. It is a comprehensive exam that covers a wide range of topics related to ITSM, including incident management, problem management, change management, and service catalog management.
ServiceNow CIS-ITSM exam is a comprehensive test that covers a wide range of ITSM topics, including incident management, problem management, change management, service catalog management, and service level management. CIS-ITSM-JPN exam consists of 60 multiple-choice questions, and candidates have 90 minutes to complete it. To pass the exam, candidates must score a minimum of 70%.
ServiceNow CIS-ITSM certification exam covers several topics such as incident management, problem management, change management, service catalog, service level management, and knowledge management. CIS-ITSM-JPN exam consists of 60 multiple-choice questions, and candidates have 90 minutes to complete it. The passing score for the exam is 70%, and the certification is valid for two years.
ServiceNow CIS-ITSM日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Problem Management | 20% | - Root cause analysis and documentation - Problem resolution and closure processes - Problem lifecycle, identification, and investigation - Known error and workaround management |
| Topic 2: Change Management | 20% | - Change types: Standard, Normal, Emergency - Change models, approval workflows, and policies - Change success measurement and reporting - Change scheduling, risk assessment, and implementation |
| Topic 3: Integrations & Advanced Features | 10% | - Platform features: Workflows, Notifications, Reporting - Integration between ITSM applications - Service Operations Workspace configuration - Service Portfolio Management |
| Topic 4: Incident Management | 30% | - Assignment rules, escalation, and notifications - Integration with CMDB and other ITSM modules - Incident lifecycle and process flow - Configuration of incident properties, fields, and states |
| Topic 5: Configuration Management Database (CMDB) | 5% | - CI identification, reconciliation, and normalization - CMDB integration with ITSM processes - CMDB data model, classes, and relationships |
| Topic 6: Request Fulfillment & Service Catalog | 15% | - Request lifecycle, approval, and fulfillment processes - Service level agreements for requests - Catalog variables, order guides, and workflows - Service catalog design, items, and categories |
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