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Apple 9L0-010 Exam Syllabus Topics:

Apple Macintosh Service Certification Sample Questions:

1. What is the indication that a Mac has completed a successful power-on self test (POST)?

A) The Desktop, Dock, and menu bar load.
B) Startup Chime.
C) A series of beeps.
D) The Login Window starts.

2. Which of the following is NOT a valid power saving technique in recent Mac computers?

A) Disconnect all peripherals.
B) Activate automatic display sleep.
C) Activate automatic hard disk sleep.
D) Set up locations optimized for different environments.
E) Use wireless networks instead of wired networks.

3. The Solid state drive in MacBook Air (11-inch, Mid 2012) is NOT backwards compatible with earlier models.

A) False
B) True

4. Which THREE of the following symptoms would most likely be resolved by performing an SMC reset as a first step? SELECT THREE

A) Cursor is unresponsive in Finder
B) Computer does not sleep / wake from sleep
C) Computer does not turn on
D) USB and/or FireWire port(s) do not function
E) Network / Internet connectivity issues

5. After identifying some accidental damage and pointing it out to the customer, the customer says "Apple's warranty should cover this kind of problem." How should you respond?

A) Apple's warranty does not cover this, but the AppleCare Protection Plan might, but only if you buy it now.
B) Apple's warranty specifically calls out accidental damage as an instance where system failures are not covered.
C) You're right, Apple's warranty does cover this kind of accidental damage, so the repair will be free.
D) Apple will only cover the internal damage, not the cosmetic damage, so the charge will be less.

Solutions: