7391X exam dumps

Avaya 7391X Value Package

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  • Exam Code: 7391X
  • Exam Name: Avaya Aura® Call Center Elite and Call Center Elite Multichannel Implementation Exam
  • No. of Questions: 80 Questions and Answers
  • Updated: Jul 27, 2026

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Avaya 7391X Exam Syllabus Topics:

SectionObjectives
Topic 1: Troubleshooting and Optimization- Fault diagnosis and resolution
  • 1. Call flow troubleshooting
    • 2. Performance tuning and optimization
      Topic 2: Administration and Maintenance- System administration tasks
      • 1. Monitoring and reporting tools
        • 2. User and skill administration
          Topic 3: Call Center Elite Architecture and Components- Avaya Aura Call Center Elite architecture overview
          • 1. Core system components and integration points
            • 2. Call flow architecture and routing principles
              Topic 4: Implementation and Configuration- Call vectoring and routing configuration
              • 1. Skill-based routing configuration
                • 2. Vector scripting fundamentals
                  - System installation and initial setup
                  • 1. Feature activation and licensing
                    • 2. Server configuration and prerequisites
                      Topic 5: Multichannel Contact Center Implementation- Omnichannel interaction management
                      • 1. Interaction blending and routing strategies
                        • 2. Workload distribution across channels
                          - Digital channel integration
                          • 1. Chat and web interaction handling
                            • 2. Email routing configuration

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