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Avaya 6402 Exam Syllabus Topics:
| Section | Objectives |
| Topic 1: Trunking and Connectivity | - SIP and PSTN configuration
- 1. SIP trunk setup and routing
- 2. PRI/BRI configuration basics
|
| Topic 2: Installation and Initial Configuration | - System setup and commissioning
- 1. IP Office Manager configuration basics
- 2. Licensing and activation
|
| Topic 3: IP Office System Architecture | - IP Office components and deployment models
- 1. Server Edition architecture overview
- 2. Control Unit hardware and variants
|
| Topic 4: Voicemail and Messaging | - Voicemail Pro configuration
- 1. Call flow design basics
- 2. Auto-attendant configuration
|
| Topic 5: User and Extension Management | - User provisioning and administration
- 1. User rights and profiles
- 2. Extension assignment and numbering plans
|
| Topic 6: Maintenance and Troubleshooting | - System monitoring and diagnostics
- 1. Log analysis and fault isolation
- 2. Backup and restore procedures
|
Avaya IP Office Implementation Sample Questions:
1. The IP Office can have user's extension numbers that range from one to nine digits. Additional considerations should be made when planning and assigning extension numbers for hunt groups and users. Which two are best practices when creating a uniform dial plan In the IP Office? (Choose two.)
A) Users and Groups shouldhave unique extension numbers in all IP Offices in a SmallCommunityNetwork.
B) All extensions should have the same length of digits.
C) All user's extensions should match a physicalline as long as both reside in different IP Offices In a Small Community Network.
D) Users and hunt groups must have duplicate extension numbers as long as both reside in different IP Offices in a Small Community Network.
2. A call is directed to the first hunt group, then it overflows to a second hunt group, and then the call is sent to voicemail. By default, to which mailbox was the call sent?
A) the general sampling mailbox because hunt groups do not have mailboxes
B) the first hunt group mailbox only
C) both the first and second hunt group user mailboxes
D) the second hunt extension group mailbox only
3. IP Office 500V2 with a System SD card offers Embedded Voicemail.
What is the maximum storage capacity for voicemails?
A) 20 hours
B) 40 hours
C) 15 hours
D) 25 hours
4. With which two features does the Line Group ID correlate? (Choose two.)
A) Hunt group
B) Voice recording
C) ARS
D) ICR
E) Time profile
5. What needs to be configured to have voicemails for the hunt group named Main turn on a user's message light?
A) Add the string GMainGroup to the usersSource Number tab.
B) Add the string GroupMain to the users short code tab.
C) Add the string HMain to the users Source Number tab.
D) Add the string HGroup to the users Shore Code tab.
Solutions:
Question # 1 Answer: A,B | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: C,D | Question # 5 Answer: C |