Adding the Avaya 7495X certification to your resume can boost your credibility in the industry, increase your earning potential, and open up new career opportunities. Avaya Oceana™ Solution Integration Exam certification validates your skills in implementing and managing the Avaya Oceana™ solution integration, which is in high demand in today's competitive business environment. With the ability to integrate various communication channels, provide personalized customer experience, and improve operational efficiency, the Avaya Oceana™ solution is a game-changer for organizations looking to enhance their customer engagement strategies.
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21613
Avaya 7495X exam is a certification exam designed for professionals who are looking to validate their knowledge and skills in integrating Avaya Oceana™ solution. Avaya Oceana™ is a customer engagement solution that helps businesses to deliver personalized and seamless customer experiences across various channels. 7495X exam is a part of the Avaya Certified Integration Specialist certification program and is intended for professionals who have experience in Avaya Aura® Call Center Elite, Avaya Aura® Contact Center, and Avaya Aura® Communication Manager.
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Avaya 7495X Exam Syllabus Topics:
| Section | Objectives |
| Context Store and Data Management | - Customer context handling
- 1. Context Store architecture
- 2. External Data Mart (EDM) integration
|
| Avaya Oceana™ Solution Architecture & Components | - Oceana core architecture
- 1. Workspace and agent desktop integration
- 2. Core services and snap-ins overview
|
| Channel Integrations | - Digital engagement channels
- 1. Social media channel integration
- 2. Chat and web messaging integration
- 3. SMS and outbound communications (POM)
|
| Contact Routing & Automation | - Routing logic and orchestration
- 1. Customer journey orchestration
- 2. Automation Controller and snap-ins usage
|
| Deployment & Integration | - System integration
- 1. Avaya Aura integration components
- 2. Third-party CRM integration
|