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The Avaya Aura Contact Center CCT and Multimedia Implementation certification path includes only one 6209 certification exam.
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| Section | Objectives |
|---|---|
| Topic 1: Administration and Reporting | - Historical reporting and analytics - Real-time monitoring |
| Topic 2: Application Deployment | - Orchestration Designer usage - Configuration of multimedia services |
| Topic 3: Maintenance and Troubleshooting | - Issue resolution and recovery procedures - System diagnostics |
| Topic 4: Avaya Aura Contact Center Overview | - Contact Center architecture and components - Deployment models and server types |
| Topic 5: Design and Integration | - Network and licensing requirements - System integration with Avaya Aura platform |
| Topic 6: Contact Center Multimedia | - Inbound multimedia contact types (email, IM, web, SMS, etc.) - Outbound campaign management - Routing and prioritization mechanisms |
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