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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. Which three services are registered as a part of Intelligent Customer Routing (ICR) Core installation? (Choose three)

A) icrcore
B) terracottasrv
C) tomcat
D) icrwebservice
E) icrcca

2. You are preparing to build an Avaya Aura Experience Portal (AAEP) software-only system and have chosen to use Oracle Linux Server Release 6.0 64bit operating system.
Which two statements are true? (Choose two)

A) Either Red Hat Enterprise Linux 6.0 64bit or CentOS 6.0 64bit can be used for hosting AAEP
6.0 servers.
B) Oracle Linux Server software is not an approved operating system for hosting AAEP 6.0servers.
C) Either Red Hat Enterprise Linux 6.0 32bit or oracle Linux Server Release 6.0 32 bit can be used for hosting AAEP 6.0 servers.
D) Either fedora core 6 32bit or SUSE Linux Enterprise Server 11 32bit can be used for hosting AAEP 6.0 servers.
E) 64 bit operating systems are approved for hosting AAEP servers.

3. When installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura Experience Portal (AAEP) in a multiple Experience Portal Manager (EPM) configuration, on which server must the POM EPM plug-in be installed?

A) an auxiliary EPM server
B) a Media Processing Platform (MPP) server
C) the primary EPM server
D) the remote application server

4. A customer creates a campaign but it is failing to start.
Which two logs should be checked for possible error messages? (Choose two)

A) $POM_.HOME/logs/CmpMgrService.out* log files
B) $POM_HOME/logs/CmpDirService.out* log files
C) $POM__HOME/logs/PIM _CmpMgr.log* log files
D) $POM_HOME/logs/PIM_CmpDir.log* log files
E) $POM _HOME/logs/PIM_Web.log log* files

5. Which Intelligent Customer Routing (ICR) component load balancing routing requests across multiple ICR Cores?

A) the ACR call Control application (CCA)
B) the ICR Core
C) the ICR Pluggable Data Connector (PDC)
D) the Self Service Application (SSA)

Solutions: