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Updated: Sep 12, 2026
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Nortel 920-181 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Security and Management | 10% | - System security policies - Performance optimization - Access control and user authentication |
| Topic 2: Configuration and Provisioning | 25% | - System parameters and network settings - Integration with PBX and telephony interfaces - User and mailbox setup - Messaging services configuration |
| Topic 3: Installation and Commissioning | 25% | - Keycode licensing and activation - Hardware installation and cabling - Software installation and configuration - Pre-installation requirements and planning |
| Topic 4: Maintenance and Troubleshooting | 20% | - Common fault isolation and resolution - Backup and restore procedures - Software updates and upgrades - System monitoring and diagnostics |
| Topic 5: CallPilot RIS.5.0 Overview and Architecture | 20% | - System components and hardware platforms - Integration with Communication Server 1000 - Software architecture and operating system |
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