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Updated: Oct 12, 2026
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Avaya 6209 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura Contact Center CCT and Multimedia Implementation Exam |
| Exam Number: | 6209.1 |
| Available Languages: | English |
| Certificate Validity Period: | 2 years |
| Real Exam Qty: | 55-65 |
| Passing Score: | 67%-69% |
| Exam Duration: | 90 minutes |
| Exam Format: | Scenario-Based, Multiple Response, Multiple Choice |
| Exam Price: | 125 USD |
| Recommended Training: | Avaya Official Implementation Training |
| Exam Registration: | Avaya Learning Center Pearson VUE Registration |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Proctored exam at Pearson VUE test centers or online proctored delivery |
| Pre Condition: | Recommended knowledge of Avaya Aura Contact Center and 6-12 months implementation experience; no mandatory prerequisites |
| Official Syllabus URL: | https://www.avaya-learning.com |
Avaya 6209 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Validation & Troubleshooting | 15% | - Fault isolation and resolution - Post-implementation verification - Monitoring and logging |
| Topic 2: Implementation Preparation | 20% | - System requirements - Architecture overview - Licensing and security - Pre-installation planning |
| Topic 3: Integration & Connectivity | 15% | - Avaya Aura Session Manager integration - Third-party and CRM integration - Web services and APIs |
| Topic 4: Installation | 20% | - Multimedia components setup - CCT server installation - Database and platform configuration |
| Topic 5: Configuration | 30% | - Multimedia channels (email, chat, web) - CCT core configuration - Agent desktop and user profiles - Routing and skill management |
6209 Exam FAQ: Skills That Outlast the Exam
The Avaya Aura Contact Center CCT and Multimedia Implementation exam contains 55-65 to complete within 90 minutes. Timed simulation in the PrepAwayTest Desktop Test Engine teaches that rhythm before exam day does.
The official Avaya Aura Contact Center CCT and Multimedia Implementation outline defines 5 domains. The leading three are Configuration (30%), Validation & Troubleshooting (15%), and Implementation Preparation (20%). The full list is in the topics section above, and PrepAwayTest's 53 practice questions cover each one.
Proctored exam at Pearson VUE test centers or online proctored delivery Register for the Avaya Aura Contact Center CCT and Multimedia Implementation exam through these official channels:
After booking, PrepAwayTest delivers your practice questions within 1 minute — preparation starts the same day.
The 6209 exam is a Avaya certification exam validating the Avaya Aura Contact Center CCT and Multimedia Implementation syllabus shown above. Candidates in 2026 start with PrepAwayTest's 53 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.
PrepAwayTest issues a full refund if you take the Avaya Aura Contact Center CCT and Multimedia Implementation exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.
The Avaya Aura Contact Center CCT and Multimedia Implementation exam requires 67%-69% to pass, and registration costs 125 USD. A failed attempt means paying the same fee again — a readiness check with the PrepAwayTest engines before booking is the cheaper option.
Recommended knowledge of Avaya Aura Contact Center and 6-12 months implementation experience; no mandatory prerequisites Since requirements change over time, confirm the latest on the official Avaya exam page before scheduling.
Avaya recommends these training resources for the Avaya Aura Contact Center CCT and Multimedia Implementation exam:
Follow the training with steady self-testing — the 53 practice questions from PrepAwayTest help you apply theory and fill any gaps the training leaves.
Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows with customizable simulation and timed modes that works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. All 53 practice questions are identical across versions. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
Avaya Aura Contact Center CCT and Multimedia Implementation Sample Questions:
When verifying the installation using the Communication Control Toolkit (CCT) reference client. A message is received stating that the server is not authorized for the CCT database even though the agent is configured correctly in the Contact Center Manager Administration (CCMA) utility. What is the process to verify that the user data was pushed in CCT database correctly?
- A. Use the CCT WebAdmin to verify that the agent and the user account are associated
- B. Use the CCT Console and import Windows accounts to verify that the account exists in the domain
- C. Remove and re-configure the agent using the Contact Center Manager Administration Utility
- D. Check the CCT Console and the deployment type for the Contact Center Manager server IP addresses
Correct Answer: B 🗳️
Which service provides the current interface into the database for all Communication Control Toolkit (CCT) services?
- A. NCCT server
- B. NCCT SMON
- C. NCCT OI Service
- D. NCCT DAL
Correct Answer: A 🗳️
A technician is installing the Avaya Aura Agent Desktop (AAAD) on an agent computer. Which three prerequisite software packages are installed as part of this installation? (Choose three).
- A. Microsoft Visual Basic 6.0
- B. Microsoft .NET Framework 3.5
- C. Windows Installer 3.1 Redistributable (v2)
- D. Microsoft Visual C++ 2008 Redistributable Package (x86)
- E. Windows Installer CleanUp Utility 2.5.0.1
Correct Answer: B,C,D 🗳️
The technician has installed a Contact Center multimedia (CCMM)email and web services to the Contact Center solution. What do the customers email and web server connect to?
- A. Customer LAN
- B. Customer server ELAN
- C. Contact Center Server Subnet
- D. Contact Center Server ELAN
Correct Answer: A 🗳️
The Contact Center supervisor is creating an outbound campaign. Where is it loaded?
- A. It is loaded on the Contact Center Multimedia (CCMM) server database where it creates contacts and presents them to CCMS via Open Queue
- B. It is loaded on the Communications Control Toolkit (CCT) database where it creates contacts and presents them to CCMS via Open Queue
- C. It is loaded on the Contact Center Manager Server (CCMS) database where it creates contacts and presents them to the CCMS via Open Queue
- D. It is loaded on external database
Correct Answer: A 🗳️
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