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Candidates around the world prepare for the 3300 exam with PrepAwayTest for a simple reason: the 61 practice questions are built by a large bench of professionals who keep the material in step with the times, and the service behind them treats customer needs as a development input.

Avaya 3300 Exam Overview:

Certification Vendor:Avaya
Exam Name:Avaya Aura® Contact Center Administration Exam
Exam Number:3300
Real Exam Qty:60 - 65
Certificate Validity Period:2 years
Related Certifications:ACSS - Contact Center Integration
ACIS - Avaya Aura Contact Center
Exam Format:Multiple Choice, Multiple Response
Exam Price:$125 - $150 USD
Exam Duration:90 minutes
Passing Score:69% - 70% / 700 out of 1000
Available Languages:English
Recommended Training:Avaya Official Training: Avaya Aura Contact Center Administration
Avaya Aura Contact Center Documentation
Exam Registration:Avaya Certification Portal
Pearson VUE Registration
Sample Questions: DOWNLOAD DEMO
Exam Way:Online proctored or onsite at Pearson VUE test centers
Pre Condition:No mandatory prerequisites; recommended basic knowledge of Avaya Aura and contact center operations
Official Syllabus URL:https://downloads.avaya.com/css/P8/documents/100142082

Avaya 3300 Exam Syllabus Topics:

SectionWeightObjectives
Reporting & Statistics10%- Key performance indicators
- Report generation and customization
- Real-time and historical reporting
Maintenance & Troubleshooting20%- Logs, traces, and diagnostic tools
- Common faults and resolution procedures
- Routine system monitoring and health checks
Configuration & Administration30%- Agents, agent groups, and skillsets configuration
- Access and partition management
- Call routing and CDN configuration
- Contact Center Manager Administration (CCMA) navigation
Service Creation & Scripting20%- Script design, testing, and deployment
- Service Creation Environment (SCE) fundamentals
- Variables, expressions, and intrinsics
System Architecture & Components20%- Avaya Aura Contact Center (AACC) architecture
- Core components: CCMA, CCM, Media Server, Communication Manager
- Protocols and integration points

FAQ: Preparing for the Avaya Aura® Contact Center Administration Exam

Three full versions of the 61 practice questions for the Avaya Aura® Contact Center Administration exam, all in one moderately priced package: a printable, expert-prepared PDF with instant download; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. You also receive a free demo, 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.

The passing score for the Avaya Aura® Contact Center Administration exam is 69% - 70% / 700 out of 1000, and registration runs $125 - $150 USD. Retakes mean paying again, so it pays to check your readiness first — the PrepAwayTest engines show your level honestly before you book.

Avaya recommends these training resources for the Avaya Aura® Contact Center Administration exam:

Combine the official training with the 61 practice questions from PrepAwayTest — the questions reveal how well the training actually settled.

The Avaya Aura® Contact Center Administration exam gives you 90 minutes to answer 60 - 65. Time management is part of the test — rehearse with the timed mode in the PrepAwayTest Desktop Test Engine until pacing becomes automatic.

Yes, under written conditions. Take the Avaya Aura® Contact Center Administration exam within 60 days of purchase, and if you do not pass, PrepAwayTest refunds you in full. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value while keeping your original update service. Orders are delivered by email within 1 minute — if nothing arrives within 2 hours, contact support.

The 3300 exam is an official Avaya certification exam covering the Avaya Aura® Contact Center Administration syllabus detailed above. It counts toward these credentials: ACIS - Avaya Aura Contact Center, ACSS - Contact Center Integration. As the certification grows more important in its field, the exam stays demanding — which is exactly why structured practice matters. PrepAwayTest prepares you with 61 practice questions in PDF, Desktop Test Engine, and Online Test Engine formats.

Online proctored or onsite at Pearson VUE test centers Sign up for the Avaya Aura® Contact Center Administration exam through these official channels:

Booked? Your PrepAwayTest practice questions arrive by email within 1 minute, so the countdown to exam day can start immediately.

No mandatory prerequisites; recommended basic knowledge of Avaya Aura and contact center operations Since policies evolve, confirm the current requirements on the official Avaya exam page before scheduling.

The official Avaya Aura® Contact Center Administration outline defines 5 content domains. The three heaviest are Service Creation & Scripting (20%), Reporting & Statistics (10%), and Maintenance & Troubleshooting (20%). The full list is in the topics section above, and the 61 practice questions at PrepAwayTest cover each domain.

Avaya Aura® Contact Center Administration Sample Questions:

A customer with Avaya Aura Contact Center is creating an application flow using blocks. Each block can be given a unique name to identify it on the flow.
Under which tab on each block the name of the block would be assigned?

  • A. Transition
  • B. Queue
  • C. Processing
  • D. Setup
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Explanation: Only visible for PrepAwayTest members. You can sign-up / login (it's free).

A customer with Avaya Aura Contact Center needs to create a new Contact Center Management supervisor in a SIP environment.
Which two fields on the supervisor Details page are mandatory? (Choose two.)

  • A. Voice URI
  • B. Language
  • C. Login ID
  • D. Password
  • E. Last Name
Reveal Solution  Discussion  0

Correct Answer: C,E  🗳️

A customer is using the intrinsic Call Rate in & script. For what Information is the system looking when the Call Rate Intrinsic is used?

  • A. the total number of active calls in the system
  • B. the number of contacts that entered the system in the last 10 minutes
  • C. the number of calls that entered the system in the last 10 minutes
  • D. the number of calls answered in the preceding 10 minutes
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

When using a host block within a call flow, what does the Provider ID value refer to?

  • A. This is the caller's telephone number.
  • B. This Is the SQL Statement ID set within the database integration wizard.
  • C. This is the license identifier of the Avaya Aura Contact Center (AACC) base Contact Center Manager Server (CCMS) license.
  • D. This is the HDX Connection Provider ID set within the database integration wizard.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

How many seconds are recommended that a script should wait after queuing a contact to a skillset?

  • A. WAIT 2
  • B. WAIT 4
  • C. WAIT 1
  • D. WAIT 8
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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