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3COM 3M0-200 Exam Syllabus Topics:

SectionWeightObjectives
NBX System Overview15%- Architecture and Components
  • 1. Call Processor and Software
    • 2. Chassis and Hardware Modules
      Installation and Configuration25%- Initial Setup
      • 1. Network Configuration
        • 2. Telephone and Line Card Installation
          Maintenance and Troubleshooting20%- Monitoring and Diagnostics
          • 1. Common Fault Resolution
            • 2. Software Updates and Backup
              System Administration25%- User and Extension Management
              • 1. Dial Plan Configuration
                • 2. Auto Attendant and Voice Mail
                  Advanced Features15%- Network Integration
                  • 1. Telephony Features and Modes
                    • 2. Timed Routes and Trunk Configuration

                      3COM 3M0-200 Sample Questions:

                      Which three devices can initiate an NBX page but cannot receive a page? (Choose three.)

                      • A. NBX Basic telephone
                      • B. Polycom Speakerphone
                      • C. NBX Digital Line Card
                      • D. NBX Analog Terminal Card
                      • E. NBX Analog Terminal Adapter (ATA)
                      • F. WAV device
                      Answer: D,E,F

                      Which three are features of the NBX Dial Plan timed routes? (Choose three.)

                      • A. Can create route plans based on pre-configured business hours - open, closed, lunch etc.
                      • B. Can create route plans based on specific time-of-day or day-of-week
                      • C. Can group time periods and point them to a specific route destination
                      • D. Can create route plans based on a specific date, for example, business, state or country holiday
                      • E. Can designate a specific destination route for each time period
                      • F. Can disable specific routes for any time period, for example, holiday, night, etc.
                      Answer: A,B,E

                      Which four components are required to use the NBX CTI Telephone Applications Program Interface (TAPI) solution? (Choose four.)

                      • A. Computer supporting TAPI, for example, Microsoft Windows
                      • B. NBX CTI license
                      • C. H.323 protocol support
                      • D. Either IP On-the-Fly or Standard IP license for each NBX system
                      • E. Any NBX system
                      • F. Desktop TAPI application software, for example, Desktop Call Assistant or Outlook
                      • G. NBX TAPI service provider (NBXTSP) software
                      Answer: A,E,F,G

                      Which three does the Call Report (CDR) software provide for calls made on an NBX system? (Choose three.)

                      • A. Provides customer and department chargeback accounting
                      • B. Track all internal calls within NBX system
                      • C. Collects telephone usage information on a per user / per call basis
                      • D. Track all incoming and outgoing PSTN calls
                      • E. Track all incoming and outgoing attempted and/or abandoned calls
                      • F. Track all call information
                      • G. Supports "Snap-in" modules for Microsoft Excel and Lotus 123 for integrated account reporting
                      Answer: C,D,E

                      Which three are features of the NBX Dial Plan Operation Test function? (Choose three.)

                      • A. Allows a user to verify the speed-dial button setup on their NBX phone
                      • B. Displays the user name and privileges that are associated with a user or extension, for example, long distance, trunk-to-trunk, etc.
                      • C. Displays the line entry of the Dial Plan associated with the extension or number being tested
                      • D. Displays the actual digits that will be sent to the carrier when an extension or number is dialed
                      • E. Allows the NBX administrator to test the inbound/outbound NBX Dial Plan
                      Answer: C,D,E

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