[2025] ADX-211 by Salesforce Certified Advanced Administrator Actual Free Exam Practice Test
Free Salesforce Certified Advanced Administrator ADX-211 Exam Question
NEW QUESTION # 47
A user accidentally created a duplicate opportunity and is unable to delete the duplicate record.
What should an administrator do to troubleshoot this issue?
- A. Change the user's profile to System Administrator so they have full permissions to delete object records.
- B. Run a report of all opportunities to identify other possible duplicates.
- C. Advise the user to mark the duplicate opportunity Closed Lost and keep it in the system.
- D. Check the user profile permissions on the Opportunity object to see if they have permission to delete.
Answer: D
Explanation:
The user profile permissions on the Opportunity object is the item that the administrator should review to find out why the user is unable to delete the duplicate record. The user profile permissions determine what users can do with records and objects in Salesforce, such as creating, editing, deleting, viewing, or sharing. In this case, the administrator should check if the user has the Delete permission on the Opportunity object, which allows them to delete opportunity records that they own or have access to. If not, the administrator can either grant them this permission or delete the record for them. Reference: https://help.salesforce.com/s/articleView?id=sf.admin_general_permissions.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.admin_object_permissions.htm&type=5
NEW QUESTION # 48
Ursa Major Solar wants to add a chat component to its corporate website, where its service agents can respond directly from Salesforce.
What are two considerations the administrator should understand before adding Chat to the Service Console? Choose 2 answers
- A. Chat is unavailable in Lightning Experience if also using Omni-Channel.
- B. Chat must be routed with Omni-Channel in Lightning Experience.
- C. Chat can only be added to Console navigation Lightning apps.
- D. Chat can only be added to Standard navigation Lightning apps.
Answer: B,C
Explanation:
Chat must be routed with Omni-Channel in Lightning Experience because Omni-Channel is the only way to route chats to agents in Lightning Experience1. Chat can only be added to Console navigation Lightning apps because Chat is a console app feature and requires a console app with a console navigation style2. Reference: 1 https://help.salesforce.com/s/articleView?id=sf.live_agent_chat_omnichannel.htm&type=5 2 https://help.salesforce.com/s/articleView?id=sf.live_agent_chat_app.htm&type=5
NEW QUESTION # 49
Universal Containers uses a custom object to track resources called Supply Items with a lookup to Accounts. The Supply Items records should only be visible by users that own the Account records. What sharing setting provides the correct visibility?
- A. Public Read/Write/Transfer
- B. Private
- C. Controlled by Parent
- D. Public Read Only
Answer: C
NEW QUESTION # 50
Universal containers is using a web-to-lead from to collect contact information on people interested in its product and wants to ensure that these leads are contacted in a timely manner. The following actions are required:
* send the lead an email with appropriate product information, depending on which product was selected on the web-to-lead form
* Assign the appropriate salesperson to be the lead owner, depending on the product selected
* create a task for the salesperson to follow up with the lead.
At a minimum, which combination of salesforce automation tools will be
required to meet these requirement?
- A. lead assignment rule and publisher action.
- B. Lead assignment rule and auto response rule.
- C. Lead assignment rule, auto response rule and workflow rules
- D. Lead assignment rule and workflow rule
Answer: C
NEW QUESTION # 51
AW Computing organizes Its sales regions as East, Central, and West. Each region has sales reps, a sales director, and sales operations members. The organization-wide default for all objects is set to Private. Members of the operations team for the East region need access to all the accounts and opportunities in the region.
How should the administrator configure this requirement?
- A. Assign to a role in the role hierarchy positioned above the East sales director.
- B. Share an Opportunity sharing the with a public group containing the East operations profile.
- C. Utilize territory management to add the operations team to the East territory.
- D. Instruct the operations team members to add themselves to the account teams.
Answer: C
Explanation:
Territory management is a feature that allows you to grant access to accounts and opportunities based on criteria such as geography, industry, product line, or customer size. A territory is a grouping of accounts and users that represents a market segment or business unit. In this case, the administrator should utilize territory management to add the operations team to the East territory, which contains all the accounts and opportunities in the East region. This way, the operations team members can access all the records in their territory regardless of who owns them or what the organization-wide default is. Reference: https://help.salesforce.com/s/articleView?id=sf.territories_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.territories_define.htm&type=5
NEW QUESTION # 52
The administrator at AW Computing has received an email for a system error indicating that their organization has reached is hourly limit processing workflow time triggers.
Which two processes should the administrator review? Choose 2 answers
- A. Paused now Interviews
- B. Apex Triggers
- C. Debug Logs
- D. Time-Based Workflows
Answer: C,D
NEW QUESTION # 53
A sales rep at Ursa Major Solar reafized that the wrong price book was selected for an opportunity.
How can the sales rep change the price book on the opportunity?
- A. The change can be made through the mobile app.
- B. They change can be made through the desktop site.
- C. Once selected, the price book is locked on the opportunity.
- D. Once selected, the price book can be updated via the forecasts tab.
Answer: B
Explanation:
The change can be made through the desktop site by using the Edit All button on the related list of products on the opportunity page. This button allows you to edit multiple products at once and change their price book entries. You cannot use this button on the mobile app, as it is not supported. You also cannot change the price book on the opportunity once it has products added to it, unless you remove all the products first. Reference: https://help.salesforce.com/s/articleView?id=sf.opportunity_products_edit.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.opportunity_products_change_pricebook.htm&type=5
NEW QUESTION # 54
A custom object called Item has a many-to-many relationship with the Account and Quota objects. At Cloud Kicks, account owners are changed frequently while ownership of Quota records remains unchanged. When an account owner is updated, the new account owner can only see Item records if they are also the owner of the Quota record.
What step should the administrator take to give access to all Item records?
Change the data format of the Quota relationship field from master-detail to lookup.
- A. Re-assign the Quota master-detail to the primary and the
- B. Account master-detail to secondary.
- C. Give the account owner Read access to both the Account and the Quota objects
- D. Create a Quota criteria-based sharing rule using ISCHANGED for the Account Owner field.
Answer: A
NEW QUESTION # 55
Sales reps at Ursa Major Solar often give discounts depending on the configuration of the solar panel system. Customers want to know what the different configuration options are. Sales management wants to ensure the opportunity pipeline is as accurate as possible.
What should sales reps do to ensure their quotes and opportunities reflect their sales?
- A. Use the products related list to associate the different configurations with the opportunity. Update the Amount field with the most likely purchase price.
- B. Create a new quote record for each of the different product configurations. Sync the most likely to be purchased back to the opportunity.
- C. Update the quote record each time the customer requests a different product configuration, and clicks the sync button to update the opportunity.
- D. Create new opportunities for each quote request. Change the forecast category to omitted for all except the most likely to be purchased.
Answer: B
Explanation:
Creating a new quote record for each of the different product configurations and syncing the most likely to be purchased back to the opportunity will ensure that their quotes and opportunities reflect their sales. This way, sales reps can show customers different options and prices, and keep track of which one is most likely to close. Syncing a quote with an opportunity will update the opportunity amount, stage, and expected revenue fields based on the quote information. Reference: https://help.salesforce.com/s/articleView?id=sf.quotes_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.quotes_syncing.htm&type=5
NEW QUESTION # 56
Which of the following is NOT true about article types in Salesforce Knowledge? * (1 Point)
- A. Article Types may include attachments.
- B. An organization must have 2 article types to enable Knowledge.
- C. Article Types are typically short HTML documents.
- D. Article Types should enable 'actionable' content.
Answer: B
NEW QUESTION # 57
Universal Containers is using approval process with email notifications to streamline administrator process, A new approval process has been written that allow for delegated approvers. In testing, resulting show the primary approver is receiving the email notification but the delegated approver is NOT.
Which two steps should an administrator take to troubleshoot?
- A. Verify that the email was sent in the setup Audit Trail.
- B. Check the delegated approver's user settings.
- C. Check Approval History to make sure the Submit for approval button was clicked.
- D. Verify that each approval step is set to allow delegated approvers.
Answer: A,B
NEW QUESTION # 58
A user with permissions to create price books wants to quickly create a new product with the same information as the existing product by cloning the product. What is an important consideration when cloning a product?
- A. Price book entries in price books that you don't have sharing access to aren't created.
- B. Price book entries in price books that you don't have sharing access to are created.
- C. Price book entries will not be created in the standard price book.
- D. Price book entries need to be activated before users can use the new price book.
Answer: D
NEW QUESTION # 59
An auto-response rule sends en email using Template when the field Case Source Is 'email' and Template when Case Source is blank. A Process Builder updates Case Source to 'email' when a case is created using Email-to-Case and to web' when a case Is created using Web-to-Case. Otherwise, Case Source Is blank.
What will occur when a case is created from an Incoming email?
- A. Case Source updates to 'email' and an email is sent out using Template2.
- B. An email is sent out using Template and then Case Source updates to email'.
- C. An email la sent out using Template and then Case Source updates to 'email'.
- D. Case Source updates to email and an email Is sent out using Template1.
Answer: C
NEW QUESTION # 60
The VP of Finance wants to ensure that once an opportunity is closed, it cannot be modified by any user. How can an administrator meet this requirement?
- A. Create a workflow field update to update the IsClosed field to True if a closed opportunity is modified.
- B. Create an opportunity validation rule with the formula: PRIORVALUE( IsClosed ) = True.
- C. Set the Do Not Modify Closed Opportunity permission for all profiles.
- D. Set all fields to Read-Only on the standard Closed Opportunity page layout.
Answer: B
NEW QUESTION # 61
Universal Containers plans to migrate its existing knowledge base in to Salesforce Lightning Knowledge. Which two statements must be considered? Choose2 answers.* (1 Point)
- A. Article numbers change during migration
- B. Approval process history migrate to Lightning Knowledge
- C. Each article must be associated to a record type
- D. Classic Knowledge Attachments are moved to the files related list
Answer: C,D
NEW QUESTION # 62
An administrator is planning he release process for the year. The team will be using change sets to process deployment to production.
Which three best practices should be considered?
- A. Make sure change sets are limited to 10,000 files.
- B. Plan your deployments around the production and sandbox maintenance schedules.
- C. Be sure to test only after business hours the data after deployment.
- D. Make sure to deploy all dependent components.
- E. Use matching names for global publisher layouts and Outlook publisher layouts.
Answer: A,B,D
NEW QUESTION # 63
If my boss is always traveling and rarely brings his computer (because he loves his Android tablet), how can I make it convenient for the CEO to approve requests from his organization?
Choose2 answers.* (1 Point)
- A. Enable SMS/IM approval
- B. Enable email approval
- C. Enable chatter feed approval
- D. Enable Mobile Lite for Approval Processes
Answer: B,C
NEW QUESTION # 64
An administrator needs to create a junction object called Account Region to link the standard Account object with a custom object called Region.
Once the junction object is created, what are the next two steps the administrator should take?
Choose 2 answers
- A. Create a master-detail relationship field on the Account object to the junction object.
- B. Build a master-detail relationship field on the Region object to the junction object.
- C. Make a master-detail relationship field on the junction object to the Region object.
- D. Configure a master-detail relationship field on the junction object to the Account object.
Answer: C,D
NEW QUESTION # 65
Your company sells large mainframes that are delivered in one delivery but are paid for with several regular installments. What type of schedule should you set up? * (1 Point)
- A. Don't create any default schedule
- B. Default Revenue and Quantity Schedule
- C. Default Revenue Schedule
- D. Default Quantity Schedule
Answer: C
NEW QUESTION # 66
At Cloud Kicks, the Sales team uses a specific dashboard to see how they are doing daily. The team has asked the administrator for an easier way to see this dashboard.
What should the administrator recommend?
- A. Create a custom app with a dashboard.
- B. Add the dashboard to the Sales team's home page.
- C. Email the dashboard to the Sales Team every morning.
- D. Update the Sales team's app with a new dashboard.
Answer: B
Explanation:
A dashboard is a visual display of key metrics and trends for records in your org. Dashboards allow users to quickly monitor performance and identify trends or issues at a glance. To make it easier for users to see a dashboard they use frequently, administrators can add it to their home page using Lightning App Builder. This way, users can see their dashboard every time they log in or go to their home tab without having to navigate elsewhere. Reference: https://help.salesforce.com/s/articleView?id=sf.dashboards_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.dashboards_add_to_home_page.htm&type=5
NEW QUESTION # 67
What should an administrator consider when setting up and maintaining salesforce knowledge? choose 3
- A. Data category visibility is assigned through roles and profiles.
- B. Enabling knowledge on a user record requires licensing.
- C. Article version numbers must be assigned by a knowledge manager for tracking.
- D. knowledge settings must be configured to allow users to create an article from a case
- E. solution category browsing must be enabled in solution settings.
Answer: A,B,D
NEW QUESTION # 68
Salesforce Knowledge offers administrators the ability to fully customize the way an article type displays to an end user. * (1 Point)
- A. True
- B. False
Answer: A
NEW QUESTION # 69
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Salesforce ADX-211 certification exam is ideal for individuals who work with Salesforce on a daily basis and want to advance their career opportunities. Administer, Extend, and Automate Salesforce certification is recognized globally and is highly valued by employers. It proves that an individual has the necessary skills to manage Salesforce applications and can be trusted to ensure the organization's success. Administer, Extend, and Automate Salesforce certification is an excellent way for individuals to showcase their expertise and stand out in the competitive job market. With the increasing demand for Salesforce administrators, passing the ADX-211 exam opens up many career opportunities for professionals in this field.
To ace the ADX-211 exam, candidates need to have a strong understanding of Salesforce administration and be familiar with the various tools and features available on the platform. They should also be able to identify and resolve common issues that arise when working with Salesforce. ADX-211 exam tests their ability to apply their knowledge to real-world scenarios, making it an ideal certification for professionals who want to demonstrate their expertise in Salesforce administration.
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