Upon passing the SAP C-C4HCX-24 certification exam, candidates will earn the SAP Certified Application Associate - Solution Architect for Customer Experience certification. SAP Certified Application Associate - Solution Architect for Customer Experience certification demonstrates their expertise in SAP C/4HANA and their ability to architect and implement customer experience solutions that meet the needs of their clients. Certified professionals can use their certification to differentiate themselves in the job market and to advance their careers within SAP and its partner ecosystem.
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The SAP Certified Application Associate - Solution Architect for Customer Experience certification exam consists of 80 multiple-choice questions and has a time limit of 180 minutes. Candidates must receive a passing score of 63% or higher to earn their certification. C_C4HCX_24 exam is offered in English, German, Japanese, and Chinese.
Reference: https://training.sap.com/certification/c_c4hcx_24-sap-certified-application-associate--solution-architect-for-customer-experience-g/
SAP C-C4HCX-24 exam covers a wide range of topics related to SAP customer experience solutions, including SAP Commerce Cloud, SAP Marketing Cloud, and SAP Sales Cloud. C_C4HCX_24 exam also tests the candidate's knowledge of SAP Hybris, SAP Customer Data Cloud, and SAP Service Cloud. C_C4HCX_24 exam is designed to test the candidate's ability to design and implement SAP customer experience solutions based on customer requirements.
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SAP C_C4HCX_24 Exam Syllabus Topics:
| Section | Objectives |
| Topic 1: SAP Sales and Service Cloud | - Service Cloud capabilities
- 1. Field service and service processes
- 2. Case and ticket management
- Sales Cloud capabilities
- 1. Opportunity and account management
- 2. Lead-to-cash process overview
|
| Topic 2: Integration and Extensibility | - Extension and clean core principles
- 1. Side-by-side extensibility
- 2. Clean core architecture approach
- SAP Integration Suite
- 1. Cloud integration scenarios
- 2. API management concepts
|
| Topic 3: SAP Commerce Cloud | - Commerce Cloud architecture and features
- 1. Extensibility and customization model
- 2. B2C/B2B accelerator concepts
|
| Topic 4: SAP Customer Experience Solutions Overview | - SAP Customer Experience architecture
- 1. End-to-end CX architecture concepts
- 2. SAP CX suite integration overview
- Intelligent Enterprise foundation
- 1. Customer journey orchestration concepts
- 2. CX value chain and business scenarios
|
| Topic 5: SAP Marketing Cloud / Emarsys | - Marketing automation and personalization
- 1. Campaign orchestration
- 2. Customer segmentation
|
| Topic 6: SAP Customer Data Cloud | - Identity and consent management
- 1. User identity lifecycle
- 2. Consent and privacy management concepts
|