The SAP C-C4HL2C-92 exam focuses on various aspects of SAP C/4HANA, such as sales order management, pricing, billing, and revenue management. The candidates are required to have a good understanding of these processes and how to configure them in SAP C/4HANA. They should also be familiar with the integration of SAP C/4HANA with other SAP modules, such as SAP S/4HANA.
SAP C_C4HL2C_92 certification exam covers several topics, including sales order and contract management, pricing and conditions, billing and invoicing, payments and dunning, and integration with other SAP modules. C-C4HL2C-92 exam also tests the candidate's understanding of the SAP C/4HANA platform, including the marketing cloud, sales cloud, service cloud, and commerce cloud.
Reference: https://training.sap.com/certification/c_c4hl2c_92-sap-certified-business-associate---sap-c4hana-business-processes-lead-to-cash-g/
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SAP C-C4HL2C-92 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Topic 1: Opportunity-to-Quote | 12% - 20% | - Sales Execution
- 1. Sales process optimization
- 2. Product configuration
- 3. Quotation management
- 4. Pricing concepts
|
| Topic 2: Lead-to-Opportunity | 12% - 20% | - Sales Development
- 1. Lead qualification
- 2. Sales analytics
- 3. Account and contact management
- 4. Opportunity management
|
| Topic 3: Service-to-Loyalty | 8% - 12% | - Customer Retention
- 1. Customer loyalty concepts
- 2. Customer satisfaction measurement
- 3. Experience management
|
| Topic 4: Lead-to-Cash Process Overview | 8% - 12% | - End-to-End Business Process
- 1. Integration across SAP solutions
- 2. Lead-to-Cash lifecycle
- 3. Customer engagement journey
|
| Topic 5: Analytics and Integration | 8% - 12% | - Reporting and Platform Services
- 1. Data management concepts
- 2. Embedded analytics
- 3. Integration architecture
- 4. SAP Analytics capabilities
|
| Topic 6: Contact-to-Lead | 12% - 20% | - Marketing Foundations
- 1. Campaign management
- 2. Customer segmentation
- 3. Lead generation
- 4. Marketing analytics
|
| Topic 7: Quote-to-Order | 8% - 12% | - Commerce and Order Processing
- 1. Order capture
- 2. Customer purchasing experience
- 3. Commerce Cloud capabilities
|
| Topic 8: Order-to-Service | 8% - 12% | - Service Operations
- 1. Service request processing
- 2. Customer service engagement
- 3. Case management
|
| Topic 9: Introduction to the Intelligent Enterprise and SAP C/4HANA | 8% - 12% | - Intelligent Enterprise Overview
- 1. SAP C/4HANA portfolio overview
- 2. Digital transformation concepts
- 3. SAP Intelligent Suite
|