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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. A design team is creating a new workflow and tries to account for every possible exception. What is the consequence of designing the workflow in this way?

A) Delivering outcomes more quickly and consistently
B) Achieving stronger overall risk control
C) Ensuring employees always follow processes without question
D) Creating unnecessary complexity

2. Which activity ensures that new or changes products are seamlessly introduced in the live environment?

A) Transition
B) Deliver
C) Operate
D) Build

3. What distinguishes 'continuous deployment' from continuous delivery?

A) Continuous delivery requires manual code integration
B) Continuous deployment automatically deploys changes to production
C) Continuous deployment prevents frequent releases
D) Continuous delivery eliminates testing activities

4. Which dimension of digital product and service management ensures whoever is working in an organization has sufficient skills to support anticipated needs?

A) Organizations and people
B) Value streams and processes
C) Partners and suppliers
D) Information and technology

5. What enables the digital product and service management activities of an organization?

A) Value stream steps
B) Value chain
C) Management practices
D) Vision and operating model

Solutions: