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Nortel 920-340 Exam Syllabus Topics:
| Section | Objectives |
| Topic 1: System Architecture and Overview | - SCS 500 Release 2.0 platform components
- System capabilities and deployment scenarios
|
| Topic 2: Call Processing and Routing | - Routing tables and call handling rules
- Dial plan configuration
|
| Topic 3: System Administration | - Feature programming and system parameters
- Class of Service and permissions configuration
- User provisioning and extensions
|
| Topic 4: Networking and Connectivity | - IP configuration and network integration
- Remote access and system connectivity
|
| Topic 5: Maintenance and Troubleshooting | - Fault isolation and recovery procedures
- System monitoring and diagnostics
|
| Topic 6: Voice Services Integration | - Auto attendant setup
- Voicemail configuration
|
| Topic 7: Installation and Initial Configuration | - Hardware installation and wiring
- Basic system initialization and setup procedures
|