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EXIN ITIL Foundation (V4) Sample Questions:

1. Which BEST describes the purpose of the 'improve' value chain activity?

A) To ensure a shared understanding of the vision and improvement direction for all products and services
B) To continually improve all products and services across all value chain activities
C) To make new and improved services and features available for use
D) To organize a major improvement initiative into several smaller initiatives

2. Which practice has a purpose that includes responding to conditions that could lead to potential faults or incidents?

A) Incident management
B) Change enablement
C) Monitoring and event management
D) Service request management

3. Which statement about the input and output of the value chain activities is CORRECT?

A) Some value chain activities only have input, whereas others only have outputs
B) Each value chain activity receives inputs and provides outputs
C) Input and output are fixed for each value chain activity
D) The organization's governance will determine the inputs and outputs of each value chain activity

4. Which practice has a purpose that includes helping the organization to maximize value, control costs and manage risks?

A) IT asset management
B) Service desk
C) Release management
D) Relationship management

5. Which describe a 'change authority'?

A) A person who approves a change
B) a model used to determine who will assess a change
C) A tool used to help plan changes
D) A way to manage the people aspects of change

Solutions: