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EXIN ITSM18F is an EXIN IT Service Management Foundation certification based on ISO/IEC 20000:2018. It validates the candidate's understanding of IT service management (ITSM) principles and concepts, including the service lifecycle, service management processes, and their alignment with business objectives. EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 certification provides a comprehensive overview of ITSM best practices and helps professionals establish a common language and framework for IT service management.
EXIN ITSM18F certification exam is of great value to IT professionals. It provides individuals with a solid foundation in IT Service Management that is recognized worldwide. Passing this certification exam not only opens up job opportunities but also serves as a testament to an individual's dedication and knowledge in the field of ITSM.
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EXIN ITSM18F exam is designed for IT professionals at any level who want to develop their knowledge of ITSM based on the ISO/IEC 20000:2018 framework. EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 certification is recommended for individuals who are involved in IT service management processes, including service desk analysts, IT support staff, IT managers, or anyone who wishes to develop essential IT service management skills. EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 certification helps individuals understand the impact of IT on their organization's business processes and how to improve IT service delivery to align with business objectives.
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EXIN ITSM18F exam is a certification exam that validates the knowledge and skills of professionals in IT service management. ITSM18F exam is based on the ISO/IEC 20000:2018 standard, which is the international standard for IT service management. EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 certification is ideal for IT service managers, consultants, and professionals who want to demonstrate their expertise in IT service management.
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EXIN ITSM18F Exam Syllabus Topics:
| Section | Objectives |
| Topic 1: Operation of the Service Management System | - Service Management Processes
- 1. Capacity and demand management
- 2. Incident and service request management
- 3. Service portfolio management
- 4. Problem management
- 5. Monitoring, measurement, analysis and evaluation
- 6. Service level management
- 7. Configuration management
- 8. Relationship and supplier management
- 9. Service continuity and availability management
- 10. Release and deployment management
- 11. Information security management
- 12. Change management
- 13. Budgeting and accounting for services
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| Topic 2: Introduction to IT Service Management | - Fundamentals of IT Service Management
- 1. Value creation through services
- 2. Key concepts and terminology
- 3. Purpose and benefits of IT service management
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| Topic 3: Service Management System (SMS) | - Service Management System Requirements
- 1. Continual improvement
- 2. Leadership and governance
- 3. Planning and support of the SMS
- 4. Purpose and structure of the SMS
- 5. Service management policies and objectives
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