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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| SAP Customer Experience Portfolio Overview | 20% | - SAP Marketing Cloud / Emarsys - SAP Customer Data Cloud - SAP Commerce Cloud - SAP Sales Cloud - SAP Service Cloud |
| Project Delivery and Implementation | 15% | - Performance and scalability - Implementation lifecycle and planning - Solution deployment and operations |
| Integration and Extensibility | 25% | - Extensibility options and best practices - SAP Integration Suite - SAP Business Technology Platform (BTP) integration - Data flow and system connectivity |
| Solution Architecture Fundamentals | 15% | - Architecture principles and methodologies - Customer Experience strategy and design |
| Intelligent Enterprise and Innovation | 10% | - Emerging technologies and roadmap - AI and automation in CX solutions |
| Customer Data and Governance | 15% | - Customer data management and identity - Compliance and data privacy - Data analytics and insights |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
What do opportunity revenue splits allow you to do when using SAP Sales Cloud?
Note: There are 2 correct answers to this question.
- A. They allow you to split the revenue from a sales opportunity between sales employees and external partners.
- B. They allow you to see how much each employee in the sales unit contributes to an opportunity.
- C. They allow you to see how much each revenue partner contributes to an opportunity.
- D. They allow you to split the revenue from a sales opportunity between sales employees.
Correct Answer: B,D 🗳️
Which of the following can be used to extend SAP applications via a provided interface?
Note: There are 2 correct answers to this question.
- A. Core extensibility
- B. Side-by-side extensibility
- C. In-system extensibility
- D. In-app extensibility
Correct Answer: B,D 🗳️
Which statement describes SAP One Domain Model?
- A. It is a model for defining analytical content with common attributes and common semantics for SAP applications.
- B. It is a common model for business objects that enables systems to speak the same language during data exchange.
- C. It is a canonical model for enterprise data enhanced by SAP for cloud usage.
- D. It is a domain model for classifying integration types to different domains.
Correct Answer: B 🗳️
Which of the following best describes Tactics in SAP Emarsys Customer Engagement?
- A. Tactics are spend management marketing plans.
- B. Tactics are KPIs available in Smart Insight dashboards.
- C. Tactics are predefined segmentation rules.
- D. Tactics are pre-built automation programs designed to achieve a specific goal.
Correct Answer: D 🗳️
You want to enhance a specific standard business context in SAP Marketing Cloud.
Which in-app features are available for enhancements?
Note: There are 2 correct answers to this question.
- A. Add custom fields to the SAP standard fields.
- B. Create custom logic to enhance SAP standard logic.
- C. Append a new structure into an SAP standard table.
- D. Create a new UI as an SAP Fiori app.
Correct Answer: A,B 🗳️
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