Avaya Aura® Communication Manager and CM Messaging - Embedded Maintenance and Troubleshooting Exam: 3101 Exam


"Avaya Aura® Communication Manager and CM Messaging - Embedded Maintenance and Troubleshooting Exam", also known as 3101 exam, is a Avaya Certification. With the complete collection of questions and answers, PrepAwayTest has assembled to take you through 68 Q&As to your 3101 Exam preparation. In the 3101 exam resources, you will cover every field and category in Avaya Aura Certification helping to ready you for your successful Avaya Certification.

  • Exam Code: 3101
  • Exam Name: Avaya Aura® Communication Manager and CM Messaging - Embedded Maintenance and Troubleshooting Exam
  • Total Questions: 68
  • Certification Provider: Avaya
  • Corresponding Certification: Avaya Aura
  • Updated on: Oct 20, 2026

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Avaya 3101 Exam Overview:

Certification Vendor:Avaya
Exam Name:Avaya Aura® Communication Manager and CM Messaging - Embedded Maintenance and Troubleshooting Exam
Exam Number:3101
Exam Format:Multiple Choice
Real Exam Qty:68
Related Certifications:Avaya Aura® Communication Manager and CM Messaging Implementation Exam (6002)
Avaya Aura® Communication Manager Administration Exam (3100)
Sample Questions: DOWNLOAD DEMO
Exam Way:Onsite proctored or online where available
Pre Condition:Completion of Avaya Aura® Communication Manager Administration or equivalent experience

Avaya 3101 Exam Syllabus Topics:

SectionObjectives
Communication Manager Basics- Embedded Messaging System (CM Messaging) Guide
- Maintenance and Troubleshooting of Communication Manager
Operational Knowledge- Accessing diagnostics and system logs
- Message handling and system tools

Avaya 3101 Exam: Your Questions, Answered

The 3101 exam is how Avaya decides who earns the Avaya Aura certification, positioned at the Intermediate / Support Specialist level. It checks whether you can apply the Avaya Aura® Communication Manager and CM Messaging - Embedded Maintenance and Troubleshooting objectives to realistic problems — the skill employers are actually hiring for. It also sits within a broader certification ecosystem covering Avaya Aura® Communication Manager Administration Exam (3100), Avaya Aura® Communication Manager and CM Messaging Implementation Exam (6002), so the effort compounds across your career. In a crowded global market, that badge is a competitive edge you can point to.

The Avaya Aura® Communication Manager and CM Messaging - Embedded Maintenance and Troubleshooting blueprint divides into two domains: Operational Knowledge and Communication Manager Basics. Split your hours in proportion, and consult the full topic list above.

Avaya lists the Avaya Aura® Communication Manager and CM Messaging - Embedded Maintenance and Troubleshooting question formats as: Multiple Choice. Format shapes tactics — find the real question sentence inside long scenario stems before reading the details, and re-verify every selection on multi-answer items. PrepAwayTest's 68 practice questions exercise these formats until they feel like old acquaintances.

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Avaya Aura® Communication Manager and CM Messaging - Embedded Maintenance and Troubleshooting Sample Questions:

Avaya Aura System Platform (SP) is necessary for all Communication Manager (CM) Release 6.0 and higher.
What procedures do you use to update system platform supporting duplex services without interrupting service?

  • A. Update both the active and standby SP at the same time.
  • B. Update SP only on the active side; the standby side is synchronized automatically.
  • C. Update standby SP, set standby CM as active, update other SP and set other CM as standby
  • D. Update SP only on the active side, force a server interchange and update SP on the other side.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Which linux command allows you to see what updates are currently loaded on Communication manager and CM Messaging?

  • A. update_info
  • B. update_manage
  • C. update_show
  • D. update_display
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Explanation: Only visible for PrepAwayTest members. You can sign-up / login (it's free).

In Which three places can you look up the branch gateway firmware version? (Choose three)

  • A. Linux command line
  • B. Gateway command line
  • C. System Management Interface (SMI)
  • D. System Access Terminal (SAT)
  • E. GUI Device Manager
Reveal Solution  Discussion  0

Correct Answer: B,D,E  🗳️

Avaya communication Manager utilizes several timers that facilitate gateway and endpoint
recovery when either is disconnected from their respective resources.
Which types of link recovery does Communication Manager Support?

  • A. Neither H.248 nor H.323 link loss recovery
  • B. Both H.248 and H.323 link loss recovery either
  • C. H.323 link loss recovery
  • D. H.248 link loss recovery
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Explanation: Only visible for PrepAwayTest members. You can sign-up / login (it's free).

A customer is reporting an out of range temperature alarm.
Where would a technician go to validate and troubleshoot the alarm?

  • A. System Access Terminal (SAT): displays events
  • B. System Management Interface (SMI) Current Alarms/Server Alarms
  • C. System Management Interface (SMI) Current Alarms/ CommunicaMgr Alarms
  • D. System Access Terminal (SAT): display alarms
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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