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WGU Operations-Management Exam Syllabus Topics:
| Section | Weight | Objectives |
| Topic 1: Capacity Planning and Facility Layout | 15% | - Layout Design
- 1. Product, process, fixed-position layouts
- 2. Location decision factors
- Capacity Concepts
- 1. Capacity strategies and expansion
- 2. Design capacity, effective capacity, utilization
|
| Topic 2: Process Design and Analysis | 20% | - Process Performance
- 1. Bottleneck identification and management
- 2. Efficiency, productivity, cycle time
- Process Types
- 1. Product vs service processes
- 2. Line, batch, continuous, project processes
|
| Topic 3: Forecasting and Project Management | 20% | - Project Management
- 1. CPM/PERT, critical path analysis
- 2. Project lifecycle and scope
- Demand Forecasting
- 1. Error measurement and accuracy
- 2. Qualitative and quantitative methods
|
| Topic 4: Quality Management Methods | 25% | - Total Quality Management (TQM)
- 1. Principles and philosophies
- 2. Cost of quality
- Quality Tools and Techniques
- 1. Pareto charts, fishbone diagrams, flowcharts
- 2. Statistical process control and control charts
|
| Topic 5: Supply Chain and Inventory Management | 20% | - Inventory Control
- 1. EOQ, reorder point, safety stock
- 2. Just-in-Time (JIT) and lean systems
- Supply Chain Design
- 1. Supplier relationships and tiers
- 2. Logistics and distribution
|
WGU Operations Management (C215, VDC2) Sample Questions:
1. Which role do third-party logistics providers play in the supply chain?
A) External distributors
B) Tier three distributors
C) Tier two distributors
D) Internal distributors
2. Which instrument would use an allocation process for space requirements in an industry scenario?
A) Rectilinear distance
B) Block plan
C) Relationship chart (REL)
D) From-to matrix
3. A comprehensive automobile collision shop offers body and engine repair as well as custom vehicle paint options.
Which two operational processes would suit this shop?
Choose 2 answers
A) Project process
B) Batch process
C) Line process
D) Continuous process
4. What are two ways management can assist employees' focus in a just-in-time (JIT) processing environment?
Choose 2 answers
A) Separate the cultures in the organization so there will be no conflicts
B) Ensure that workers receive multifunctional training
C) Require workers to use free time to do quality control charting
D) Develop an incentive system to reward workers for their efforts
5. A manufacturing firm uses warehouses and shippers in their supply chain.
At which stage of the firm's inventory management system would the statement
"percentage of line items shipped on schedule" be used?
A) Raw materials
B) Finished goods
C) Work-in-progress
D) Sold goods
Solutions:
Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: A,B | Question # 4 Answer: B,D | Question # 5 Answer: B |