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ServiceNow CIS-TPRM Exam Syllabus Topics:
| Section | Weight | Objectives |
| Topic 1: Assessment Configuration and Management | 33% | - Assessment lifecycle, scheduling, and generation
- Inherent Risk Questionnaire (IRQ) configuration
- Scoring calculations and risk rating determination
- Questionnaire templates and scales setup
- Assessment types: internal, external, due diligence
|
| Topic 2: Process Automation and Workflows | 19% | - Task assignment and tracking
- Workflow design and customization
- Approval processes and escalation rules
- Issue and action item management
|
| Topic 3: Third-Party Portal and Collaboration | 18% | - Request management: questionnaires, documents, evidence
- Access management and permissions
- Portal configuration, branding, and navigation
- Communication and notification setup
|
| Topic 4: TPRM Application Overview and Core Configuration | 24% | - Risk intelligence and integration configuration
- Contacts and engagement setup
- Risk domains, criteria, and scoring rules
- Third-party record management and hierarchy
- Application architecture and key components
|
| Topic 5: Reporting, Integration, and Compliance | 6% | - Compliance frameworks and regulatory alignment
- Dashboards, reports, and analytics
- Integration with GRC and other ServiceNow applications
|
ServiceNow Certified Implementation Specialist - Third-party Risk Management Sample Questions:
1. In TPRM, what is the significance of the "due diligence" phase?
Response:
A) It involves the continuous monitoring of the third-party,s performance.
B) It is the process of collecting detailed information about a third-party before forming a business relationship.
C) It is primarily focused on negotiating service level agreements.
D) It is a legal requirement for all third-party contracts.
2. How should Contact Configuration be approached to manage international third parties?
Response:
A) By using a universal language for all communications, regardless of the third party,s location
B) Assigning contacts based on geographical proximity rather than expertise
C) Ignoring time zone differences to simplify meeting scheduling
D) Accounting for language preferences and time zones in contact details
3. During the "due diligence" phase of the Third-party Risk Management process, what is the primary focus?
Response:
A) Establishing a communication plan with the third party
B) Signing the final contract with the third party
C) Evaluating the third party,s risk profile, including financial stability and compliance with regulations
D) Negotiating payment terms and conditions
4. Which component is crucial for Third-party Risk Assessment Generation to adapt over time?
Response:
A) Periodic manual reviews without automated processes.
B) Incorporation of feedback mechanisms for continuous improvement.
C) Exclusive use of third-party self-reported data without verification.
D) A static approach that remains consistent for simplicity.
5. What is the primary purpose of Third-party Portal Configuration?
Response:
A) To manage the third-party,s financial transactions
B) To configure the user interface design only
C) To facilitate efficient interaction between the organization and its third parties
D) To track the personal information of third-party employees
Solutions:
Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: B |