Over 66059+ Satisfied Customers
$89.98
57%OFF
(Include: PDF + Desktop Test Engine + Online Test Engine)
Instant Download: Upon successful payment, Our systems will automatically send the product you have purchased to your mailbox by email. (If not received within 12 hours, please contact us. Note: don't forget to check your spam.)
Download DemoCustom purchase
PrepAwayTest has an unprecedented 99.6% first time pass rate among our customers. We're so confident of our products that we provide no hassle product exchange.
Before you commit to any CIS-CSM exam materials, ask two questions: can I see a demo, and can I practice under realistic conditions? At PrepAwayTest, the answer to both is yes — the ServiceNow Certified Implementation Specialist - Customer Service Management package includes a free PDF demo and a software version that simulates the real test environment.
| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified Implementation Specialist - Customer Service Management |
| Exam Number: | CIS-CSM |
| Related Certifications: | ServiceNow Certified System Administrator (CSA) Customer Service Management Implementation |
| Passing Score: | Pass or Fail |
| Available Languages: | Japanese, English |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | Requires renewal through ServiceNow delta exams each release cycle |
| Exam Format: | Multiple Choice, Multiple Select |
| Exam Price: | USD $450 |
| Real Exam Qty: | 60 |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored exam or onsite testing through Pearson VUE |
| Pre Condition: | ServiceNow recommends completing Customer Service Management Fundamentals and Customer Service Management Implementation training. ServiceNow Certified System Administrator (CSA) knowledge is highly recommended. |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/credentials/certified-implementation-specialist-customer-service-management |
| Section | Weight | Objectives |
|---|---|---|
| CSM Foundational Data Model | 27% | - Business Models
|
| CSM Workspace, Portals, Service Catalog, Analytics, and Reporting | 8% | - Portals and Service Catalog
|
| CSM Best Practices and Knowledge Management | 10% | - Knowledge Management
|
| CSM Configuration | 38% | - CSM in ServiceNow
|
| Case Management | 17% | - Case Actions, Tasks, and Escalations
|
ServiceNow recommends completing Customer Service Management Fundamentals and Customer Service Management Implementation training. ServiceNow Certified System Administrator (CSA) knowledge is highly recommended.
The CIS-CSM exam contains 60 questions with 90 minutes minutes on the clock. That combination rewards candidates who have rehearsed under realistic conditions — which is exactly what the software simulation version of the PrepAwayTest materials is for.
The official outline divides the CIS-CSM exam into weighted domains, including:
The ServiceNow Certified Implementation Specialist - Customer Service Management question bank at PrepAwayTest is organized around these same objectives, and its clear layout makes the heavily weighted points easy to spot and revisit.
The passing score is Pass or Fail and the exam fee is USD $450. A practical approach: keep running timed practice sets until your results sit comfortably above the passing line, then book your seat.
Because knowing the content and knowing the exam are different skills. The software version of the ServiceNow Certified Implementation Specialist - Customer Service Management materials simulates the real CIS-CSM exam environment, so the interface, timing, and question flow are familiar before you sit the real thing. It is a small rehearsal with an outsized effect — candidates who have experienced the simulation handle exam-day details calmly instead of burning time on surprises.
The CIS-CSM exam is the official test for the ServiceNow Certified Implementation Specialist - Customer Service Management certification from ServiceNow, measuring how well you can apply the published exam objectives in realistic scenarios. The credential validates your skills against an industry-recognized standard — and because the exam has its own format and rhythm, materials that combine organized content with realistic simulation prepare you more completely than reading alone.
Three things. First, it starts with a free demo containing plenty of sample questions, so you can taste the CIS-CSM exam content before deciding. Second, the PDF prints cleanly, turning your screen materials into paper you can annotate — notes in the margins keep your memory of key points fresh every time you pick the pages back up. Third, it travels anywhere: no account login, no compatibility worries, just 261 practice questions for the ServiceNow Certified Implementation Specialist - Customer Service Management exam ready whenever you are.
Which knowledge records can be configured with User Criteria?
Correct Answer: D 🗳️
When configuring email in Communication Channels, how many outgoing email addresses are supported?
Correct Answer: C 🗳️
Benefits of Proactive Customer Service Operations include: (Choose two.)
Correct Answer: A,B 🗳️
Which are the key self-service functions of the Customer Support Portal? (Choose three.)
Correct Answer: A,C,D 🗳️
Explanation: Only visible for PrepAwayTest members. You can sign-up / login (it's free).
What are the conditions that matching rules are based on? (Choose two.)
Correct Answer: C,D 🗳️
Explanation: Only visible for PrepAwayTest members. You can sign-up / login (it's free).
1388 Customer ReviewsCustomers Feedback (* Some similar or old comments have been hidden.)CIS-CSM exam material is valid and it gave me shortcut to success. I bought CIS-CSM exam dumps this time and passed. Thanks!
Montague
Passed CIS-CSM exam easily without having to put much efforts with these CIS-CSM exam questions. I suggest this CIS-CSM exam dump to you all.
Ruby
I took CIS-CSM test yesterday and passed with a high score.
Murphy
I want to recommand this PrepAwayTest to you. Its dumps is valid and useful
Susanna
I study only this CIS-CSM exam dump and nothing else, I passed today with high score. Good luck!
Stanley
I got a high score on this subject. Really nervous and exciting! Gays, you can trust the CIS-CSM exam questions, they are the latest!
Jocelyn
The PrepAwayTest contains many valid materils, I have passed CIS-CSM by using this material.
Nancy
I took several exams in recent months after buying the trustworthy study materials on this site, i am little worried about the score when i am preparing the exam.
Heather
Your updated CIS-CSM questions are the real questions.
Osborn
Only one new question came up and i successfully answered all of the other questions with your CIS-CSM exam materials. Passed with 99% points. Perfect!
Camille
Valid dumps for CIS-CSM certification exam. I just went through these sample exams and luckily all questions were included in the actual exam. I suggest all to prepare for your exam with these dumps.
Stev
Good site, I have cleared CIS-CSM exam.
Rae
Valid and latest dumps for CIS-CSM certification exam. I passed my exam today with great marks. I recommend everyone should study from PrepAwayTest.
Deborah
I just want to tell you that I have cleared my CIS-CSM exams with a high score. I didn't ever think about getting such a high score. It is one
Jacob
The study guide questions are totally same with the real CIS-CSM test, since few questions has wrong answers and I correct them and pass exam with a excellent score successfully. Good Value.
Myrna
I have passed the exam with using PrepAwayTest CIS-CSM exam questions.
Sandra
I bought PDF version for my preparation for CIS-CSM exam, and I printed them into paper one, pretty good!
Marcus
Fortunately, after putting so much efforts, i passed the CIS-CSM exam last week, PrepAwayTest’s exam material did help! Thanks so much!
Quennel
I was anxious for CIS-CSM examination last few months. One day, my friend commends PrepAwayTest study materials to me. I found that the study materials are a good fit for me. I finally choose to use it and it helps me perform better.
Hiram
Just passed the CIS-CSMCIS-Customer Service Managementexam. I used your PrepAwayTest CIS-CSM exam software and was skilled to do even better
Sid
The CIS-CSM exam materials are really updated fast. I received the updated version form time to time for i had no time to attend it until today i wrote it and passed. Thank you for being so excellent!
Victoria
0
0
0
0
If you have any question please leave me your email address, we will reply and send email to you in 12 hours.
Our Working Time: ( GMT 0:00-15:00 )
From Monday to Saturday
