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Salesforce NP-Con-102 Exam Syllabus Topics:

Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:

1. A Salesforce admin changes an Engagement Plan Template as requested by the development team. The development manager expects to see the changes reflected on an existing Engagement Plan using that Template on a campaign. Why is the development manager unable to see the Template changes?

A) Engagement Plan Template changes need to propagate through t7he pla8tform.
B) The development manager requires additional permissions for the new Engagement Plan Template changes.12
C) Changes to Engagement Plan Templates only affect new Engagement Plans.56
D) Engagement Plan Template changes must be accepted by the user on the Template detail record first.34

2. A human services nonprofit needs to track client goals and action items related to those goals. The nonprofit is unsure whether Program Management Module alone will meet its requirements. The nonprofit is considering whether to implement Nonprofit Cloud Case Management. What should the consultant discuss with the nonprofit?

A) Program Management Module can track Case Plans and Action Items.
B) Case Management has a custom object for tracking goals.
C) Case Management requires Experience Cloud licenses.
D) Program Management Module has custom objects for calendars and activities.

3. A nonprofit wants its staff to spend most of their time in Salesforce, but the staff needs access to several other applications as well. The nonprofit wants a solution that allows staff to use other applications without leaving Salesforce. How should the consultant integrate these applications?

A) Configure External Data Sources
B) Configure External Objects
C) Implement Salesforce Canvas
D) Implement Distributed Marketing

4. A nonprofit organization is using Nonprofit Cloud for Fundraising. The organization wants to generate gift acknowledgement letters and have donations updated to include the date and status of the acknowledgement.
Which Nonprofit Cloud feature should the organization use?

A) Einstein Activity Capture
B) OmniStudio Document Generation
C) Intelligent Document Automation

5. A nonprofit receives a donation from a family foundation. What should the consultant recommend to ensure the donation is reflected on the family's household record?

A) Add an Account lookup field on the Payment for the Opportunity for the household.
B) Use Account Soft Credits to credit the household.
C) Use a GAU Allocation to credit the donation to the household.
D) Add an additional Account lookup field on the Opportunity for the household.

Solutions: